Regional Field Service Manager

About The Company

ESPEC North America (ENA) is partner in environmental and accelerated reliability test chambers and solutions with a long history and deep expertise in making the world a better place through better quality, higher reliability products.

Mission
We continually aim to grow and evolve by building mutually responsive, innovative partnerships with our customers, vendors, and strategic allies, and creating opportunities for our team members. Our cornerstone is to be the most reliable and accessible supplier of testing solutions.

We're looking for a Field Service Manager to guide our Field Service Technicians on the West Coast. This role offers an excellent benefits package, promotes a healthy work-life balance, and provides clear paths for your professional growth as we continue to expand! 

Hours: Monday-Friday 8:00am-5:00pm (PST)

Essential Duties and Responsibilities:

• Creates and establishes annual performance goals and key performance indicators for the Field Service Group. 
• Provides guidance and motivation to service technicians to ensure the delivery of exceptional service to our business partners and customers within specified timeframes. 
• Assists Field Service Technicians and authorized subcontractors in resolving service issues promptly and courteously to achieve customer satisfaction.   
• Investigates and addresses customer complaints related to the activities of the Field Service Group. 
• Identifies problems found in the field and employs problem solving techniques to determine the root cause. 
• Offers constructive feedback, creates individualized development plans, and enhances departmental efficiency by improving employee performance. 
• Works closely with Engineering, Production, and ISO Compliance departments to achieve shared goals.  
• Oversees, develops, and holds accountable service technicians to ensure the timely and effective resolution of field issues 

• High school diploma or general education degree (GED) required. 
• Associate’s degree in business or technical field preferred. 
• Minimum 5 years of experience managing Field Service teams and operations is required. 
• Must have strong mechanical aptitude, basic knowledge of refrigeration (systems, operation and performance). 
• Basic electrical and controls background (wiring, schematics, power requirements, control logic, programming) preferred.  
• Experience managing multiple regions and states preferred. 
• Travel up to 50% is required.