Offer summary

Qualifications:

Minimum 3-5 years of experience in IT systems management or administration., At least 2 years of hands-on experience with Zoho One applications., Strong knowledge of business process automation and workflow optimization., Excellent communication, problem-solving, and documentation skills..

Key responsibilities:

Manage and optimize Zoho applications like CRM, Creator, and Books.

Lead the development of custom platforms and mobile apps, collaborating with third-party developers.

Design workflows, automations, and dashboards within Zoho.

Provide technical support and ensure system security and data protection.

Job description

About DRIG

Founded in 2011, Done Right Installation Group (DRIG) is one of the United States’ leading low-voltage installation companies. We provide professional-grade installation and support services to major commercial partners across the U.S. and are currently undergoing a major digital transformation to streamline operations and support rapid growth.

Job Summary

As part of this transformation, we’re developing a fully custom operations platform and mobile app—and we’re seeking an experienced and proactive professional to step in immediately to lead our IT development efforts, manage internal systems support, and contribute hands-on expertise with the Zoho platform (including CRM, Creator, Books, and other Zoho One applications).

The IT Manager / Zoho Development Specialist will serve as DRIG’s internal IT lead, ensuring our Zoho-based systems and custom-built platform operate efficiently, securely, and in alignment with our evolving business processes.

You’ll act as a key bridge between DRIG leadership, our international development team, and internal users—providing support, streamlining workflows, and helping shape the digital tools that drive our business.

Key Responsibilities

Administer and optimise Zoho One applications (CRM, Creator, Books, Projects, etc.)
Act as the internal lead on custom platform and mobile app development, working closely with third-party developers
Design and build custom workflows, automations, and dashboards within Zoho
Manage user access, security settings, integrations, and data flows across platforms
Provide internal technical support (email systems, hardware setup, software tools, permissions)
Translate business needs into scalable technical solutions and documented workflows
Maintain system documentation, backups, and enforce data protection best practices
Troubleshoot system issues and coordinate solutions with external vendors
Oversee onboarding of team members into new platforms and systems

Requirements

Requirements

3–5+ years of proven experience in IT systems management, systems administration, or technical project coordination
At least 2 years of hands-on experience working with Zoho One applications (CRM, Creator, Books, Projects, etc.)
Strong understanding of business process automation and workflow optimisation
Familiarity with API integrations and cross-platform data mapping
Ability to collaborate effectively with developers, service providers, and non-technical stakeholders
Excellent written and verbal communication, problem-solving, and documentation skills
Comfortable working in a dynamic, fast-paced, and project-driven environment
Experience coordinating or supporting custom software or mobile app development is a strong advantage
Exposure to Deluge scripting, database structures, or mobile app testing will be a plus

Benefits

Benefits & Compensation

Competitive compensation (negotiable based on experience and skills)
Performance-based bonuses may apply
Contract or freelance structure (independent contractor)
Fully remote role with flexible working hours
Opportunity to work directly with company leadership and have a tangible impact on system development
Be part of an innovative, fast-paced team modernising operations in the field services and logistics industry

How to Apply

To apply, please submit your CV along with a brief message outlining your experience with Zoho systems and IT management. If applicable, include links to relevant projects, portfolios, or case studies.

We are hiring immediately and will be contacting shortlisted candidates promptly to schedule interviews.

Salary: Market + Bonuses

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