Offer summary

Qualifications:

3–5+ years of experience in IT systems management., 2+ years of hands-on experience with Zoho One tools., Strong understanding of business process automation and workflow design., Excellent communication and problem-solving skills..

Key responsibilities:

Manage and oversee Zoho applications and custom system development.

Provide technical support and troubleshoot system issues.

Translate business needs into system requirements and workflows.

Coordinate with developers, vendors, and staff to ensure system efficiency.

Job description

About DRIG:

Founded in 2011, Done Right Installation Group (DRIG) is one of the nation’s leading low-voltage installation companies, providing professional installation and support services to major commercial partners across the U.S. We are currently undergoing a major systems transformation to streamline operations and fuel rapid growth.

Job Summary:

As part of this transformation, we’re building a custom operations platform and mobile app—and we’re looking for the right person to step in immediately to lead our IT development efforts, manage internal systems support, and bring hands-on expertise with the Zoho platform (including CRM, Creator, Books, and other Zoho One applications).

The IT Manager/Zoho Development Specialist will serve as DRIG’s internal IT lead, ensuring that our Zoho-based systems and custom-built platform function smoothly, securely, and in alignment with our business processes.

You’ll act as the bridge between DRIG leadership, our third-party developers, and end users—providing technical support, improving workflows, and helping shape the systems that drive our company forward.

Key Responsibilities:

Oversee and manage Zoho One applications (CRM, Creator, Books, Projects, etc.).
Act as internal lead on custom system and mobile app development—communicating with third-party developers.
Build and optimize custom workflows, automations, and dashboards in Zoho.
Administer user roles, security settings, and integrations across platforms.
Provide internal tech support (software, email, user access, hardware setup, etc.).
Translate business needs into system requirements and workflows.
Maintain system documentation, backups, and data security best practices.
Troubleshoot issues across systems and coordinate solutions with vendors.
Ensure seamless onboarding of users into new systems or processes.

Requirements

Requirements:

3–5+ years of experience in IT systems management or technical project coordination.
2+ years of hands-on experience with Zoho One tools (CRM, Creator, Books, Projects).
Strong understanding of business process automation and workflow design.
Familiarity with API integrations and data mapping between systems.
Ability to collaborate with developers, vendors, and non-technical staff.
Excellent communication, problem-solving, and documentation skills.
Comfortable in a fast-moving, project-driven environment.
Experience managing custom software/app development is a strong plus.
Deluge scripting, database familiarity, or mobile app testing experience is a bonus.

Benefits

Benefits & Compensation:

Competitive salary (negotiable based on experience).
Performance-based bonuses.
1099 contract work (flexible structure).
Remote work flexibility.
Work directly with leadership and make a real impact on company systems.
Be part of a dynamic team driving innovation in field services and logistics.

How to Apply:

Please submit your resume along with a brief message outlining your experience with Zoho systems and IT management. Share any relevant projects or portfolios if available. We’re hiring immediately—qualified candidates will be contacted to schedule an interview.

Salary: Market + Bonuses

Required profile