Client Success Manager at Mission Minded

Client Success Manager (Contract-to-Hire)

Mission Minded is seeking a skilled Client Success Manager to join our team on a contract-to-hire basis. This role plays a central function in ensuring the smooth, high-quality delivery of our brand strategy and creative work. You’ll act as a bridge between our clients and internal teams, managing timelines, deliverables, communications, and coordination from kickoff through completion.

This is a 3–6 month contract with the strong potential to transition into a full-time role for the right candidate. We’re looking for someone who can jump in with confidence, bring structure to fast-moving projects, and uphold the values and quality standards that define Mission Minded.

Key Responsibilities

Strategic Client Partnership

• Guide new clients through onboarding, ensuring alignment and clarity from the start.
• Act as a client liaison throughout the project lifecycle, ensuring continuous, clear communication between the agency and clients to guarantee smooth project delivery.
• Set and manage expectations around timelines, deliverables, and process.

Project Management and Delivery Excellence

• Develop and manage detailed project plans to ensure timelines, budgets, and deliverables remain on track.
• Coordinate cross-functional teams—including strategy, design, and leadership—to ensure alignment and momentum throughout the project lifecycle.
• Facilitate smooth handoffs between departments and manage internal reviews to keep projects moving forward efficiently.
• Proactively identify project risks, scope changes, or delays and escalate them early with recommendations for resolution.
• Oversee project trafficking by monitoring all active and upcoming projects, ensuring the right people are assigned to the right work at the right time.
• Track team capacity and project workload to identify resource gaps, overlaps, or bottlenecks before they impact delivery.
• Collaborate with leadership to adjust staffing and timelines as needed, using resource planning tools to maintain visibility and balance across the agency.

Client Engagement Leadership

• Contribute to the evolution of project and client engagement processes to improve efficiency, team experience, and client outcomes.
• Develop and share tools, templates, and guidance to help team members manage their workflows effectively and meet project expectations.
• Train and support team members in using project management systems and following best practices to ensure consistent, efficient workflows across departments.

Client & Agency Success

• Collaborate on project scopes and proposals, advising on resourcing, timelines, and workflow.
• Support client retention and satisfaction by ensuring seamless, high-quality project experiences.
• Embody Mission Minded values and participate in agency-wide meetings, planning, and initiatives.

Qualifications

• 5+ years of experience in project management, preferably in a creative agency or nonprofit consulting environment. Web project management is a plus.
• Proven track record managing complex, multi-phase client projects with many stakeholders.
• Exceptional organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Demonstrated ability to lead meetings, manage deadlines, and keep projects on time and within scope.
• Experience working with cross-functional teams including strategists, designers, and leadership.
• Adept at using project management tools (e.g., Teamwork.com- preferred, Asana, Trello, Basecamp, Monday.com, or similar).
• Comfort with ambiguity and flexibility in navigating changing priorities or evolving scopes.
• Passion for mission-driven work and commitment to values of equity, inclusion, and collaboration.

Contract Details

• Engagement: 3–6 month contract to start
• Hours: Full-time preferred; open to part-time ramp-up
• Hourly Rate: $60–$75/hour (based on experience and availability)
• Potential for Full-Time Conversion: Yes—if mutual fit is strong
• Anticipated Full-Time Salary Range upon Conversion: $65,000–$85,000 annually
• Remote: Yes; must collaborate effectively across U.S. time zones