Offer summary

Qualifications:

Minimum of 4 years experience managing customer experience or Voice of the Customer programs., Strong understanding of CX strategy and customer loyalty metrics., Proficiency in project documentation and stakeholder communication., Excellent storytelling and presentation skills..

Key responsibilities:

Lead planning and execution of large-scale VoC initiatives.

Drive CX strategy aligned with business goals to improve customer loyalty.

Develop and maintain program artifacts like project plans and risk assessments.

Communicate program insights through visual storytelling and executive presentations.

Job description

Job Title: Program Manager, Voice of Customer (CX Focus)

Location: 100% Remote, Canada

Experience: 4+ Years

Role Summary:
NearSource is looking for a Program Manager to lead initiatives focused on elevating the customer experience through structured Voice of the Customer (VoC) programs. The selected candidate will work on high-impact projects for a Fortune 500 product company, driving customer loyalty through strategic CX improvements.

Key Responsibilities:

Lead cross-functional planning and execution of large-scale Voice of Customer (VoC) initiatives
Drive CX strategy execution aligned with business goals to enhance customer loyalty
Develop and maintain program artifacts including project plans, risk assessments, and status updates
Create business cases that measure both sentiment shifts and operational impact of CX improvements
Collaborate with global teams to identify, prioritize, and implement VoC feedback into CX enhancements
Communicate program insights effectively through visual storytelling and executive-ready presentations
Ensure accuracy, detail orientation, and deadline-driven execution in all program activities

Must-Have Skills:

Experience managing customer experience or Voice of Customer programs
Strong understanding of CX strategy and customer loyalty metrics
Proficient in project/program documentation and stakeholder communication
Skilled in business case development and impact measurement
Excellent storytelling and presentation capabilities
Strong attention to detail and time-sensitive program execution

Nice-to-Have Skills:

Familiarity with CAD or design software industries
Experience with customer sentiment analytics tools
Background in agile or hybrid project methodologies

Apply now, or share your resume with salary expectations at careers@nearsource.ca.
Thank you for considering a career with us! Once you submit your application, our Talent Acquisition team will review your resume thoroughly. If there's a strong match, well reach out to discuss your experience, role details, benefits, compensation, and next steps. While we strive for transparency, we may not be able to respond to every applicant due to high volume, but we genuinely appreciate your time and interest.

About NearSource:
NearSource Technologies is a trusted partner for future-ready software consulting, enabling Fortune 500 enterprises to accelerate digital transformation. Our global engineering teams build and deploy impactful technology for some of the world's most admired brands, working directly on long-term client initiatives.

Equal Opportunity Statement:
NearSource is an equal opportunity employer committed to fostering an inclusive and respectful environment. We celebrate diversity and do not discriminate based on race, gender, religion, sexual orientation, age, disability, or background. Innovation thrives when everyone feels empowered to contribute

Required profile