Offer summary

Qualifications:

Minimum of 2.5 years experience in account management, sales, or customer service, preferably in a marketing or creative agency., Strong verbal and written communication skills for building and maintaining client relationships., Ability to analyze client challenges and develop tailored solutions., Proficiency with CRM tools like Salesforce or HubSpot and Microsoft Office, with a willingness to learn new software..

Key responsibilities:

Serve as the primary contact for clients, ensuring their needs are met.

Identify opportunities to upsell or cross-sell products and services.

Collaborate with internal teams to deliver projects on time and within budget.

Address client issues promptly and provide regular updates on account performance.

Job description

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Job Requirements:

Minimum of 2.5 years in account management, sales, or customer service, ideally within a marketing or creative agency.
Strong verbal and written communication abilities, with the capacity to build and maintain client relationships.
Proven ability to analyze client challenges and provide tailored solutions.
Exceptional organizational skills with the ability to prioritize and manage multiple accounts or projects simultaneously.
Familiarity with CRM tools (e.g., Salesforce, HubSpot) and Microsoft Office Suite, with a willingness to learn new software as needed.
A proactive attitude and the ability to thrive in a fast-paced, dynamic environment.

Core responsibilities:

Act as the primary point of contact for assigned clients, ensuring their needs are met and expectations exceeded.
Identify opportunities to upsell or cross-sell products and services to maximize account profitability.
Collaborate with internal teams to deliver projects on time and within budget, aligning with client goals.
Address and resolve client issues promptly, ensuring satisfaction and maintaining trust.
Provide regular updates and detailed reports to clients and internal stakeholders on account performance and project status.
Develop and execute account strategies tailored to meet client goals and objectives.
Stay informed about industry trends, competitors, and client markets to anticipate needs and position offerings effectively.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!

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