Client Success Manager

Trusted by many of the largest companies globally, Accertify is the leading digital platform assessing risk across the entire customer journey, from Account Monitoring and Payment Risk to Refund Fraud and Dispute Management. Accertify helps maximize revenues and user experience while minimizing loss and customer friction. We offer ultra-fast decision-making and precise control, ensuring our customers are always confidently in the driver’s seat and ready to #MoveAtTheSpeedOfRight. 
 
Be in the driver’s seat of your career as a Client Success Manager with the industry leader- and build a career you can trust.

As an Senior Client Success Manager (CSM), you are the CEO of your portfolio, responsible for cultivating deep, long-lasting relationships with our most strategic clients. You will use your expertise in eCommerce fraud prevention, chargeback management, and account-based risk assessment to drive retention, lead renewal conversations, and expand accounts through consultative cross-sell opportunities.

This role requires a curious, strategic thinker with a strong commercial mindset and the ability to engage VP- and C-level stakeholders. You'll be a trusted advisor who understands the complexity of your clients’ businesses and works proactively to ensure they achieve measurable success with our platform.  We’re not hiring to put you in a box—we’re looking for someone who can think big, move fast, and bring ideas, passion, and creativity to both your clients and our internal teams.

Essential Duties & Responsibilities

• Own and manage a portfolio of enterprise clients, ensuring high retention and revenue growth
• Lead contract renewal negotiations, navigating legal, pricing, and stakeholder alignment with ease
• Proactively identify and execute cross-sell and upsell opportunities that align with client goals
• Build strong, consultative relationships at the VP and C-suite level, becoming a trusted strategic partner
• Partner with our Engagement Management Team to deliver business reviews demonstrating ROI & value
• Understand and document each client’s goals and the progress being made towards achieving them
• Champion a client-first mindset by building strong relationships across our organization, focused on solving business challenges, driving value with our platform, and identifying internal process improvements
• Monitor account health to anticipate risks and mitigate churn proactively
• Represent the voice of the customer internally, advocating for innovations that deliver client value
• Contribute to continuous improvement initiatives to reduce churn, enhance ARR, and enable client success
• Drive client references and case studies.

Skills & Qualifications:

• 5+ years of experience in Customer Success or Account Management managing enterprise-level clients
• Track record of driving revenue expansion through upsell/cross-sell and successful contract renewals
• Strong interpersonal and communication skills, with proven success influencing executive stakeholders
• Deep curiosity and the ability to quickly understand complex client environments
• Self-starter mentality with a passion for delivering value and growing relationships
• Exceptionally organized with the ability to manage multiple complex projects at once
• Ability to quickly build rapport and credibility with clients at all levels of their organization
• Passionate about making our clients successful
• Experience using tools like Salesforce, Gainsight, or Totango to manage client portfolios
• Ability to Travel Up to 30%

Success Looks Like

• 95%+ gross revenue retention and 105–110% net revenue retention
• Consistent delivery of high-impact executive engagements
• Expansion of client relationships through value-driven growth initiatives
• High NPS scores and strong cross-functional collaboration

Additional Details: 

• Potential salary range: $135,000-150,000. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
• Location: This role is eligible for remote US-based (work-from-home) locations. Chicago-based candidates would work in a hybrid capacity from the Accertify HQ located in Itasca, IL.
• Visa Sponsorship: employment eligibility to work for Accertify in the U.S. is required, as Accertify will not pursue Visa sponsorship for this position. 

At Accertify, we offer more than just a paycheck. Explore our global benefits designed to support your well-being, professional growth, and work-life balance—wherever you are.  

• Comprehensive Health Coverage: Access medical, dental, and vision benefits that support your unique health needs, with options that vary by region to ensure localized support.  

• Generous Time Off: Enjoy paid time off, holidays, and personal days to relax, recharge, and spend time on what matters most.  

• Financial Wellness: We offer competitive compensation, performance-based rewards, and local retirement or savings plans where applicable, along with financial education resources.  

• Professional Growth: Take advantage of training, learning opportunities, and career development programs designed to help you grow within the company.  

• Wellness Support: Prioritize your health with access to mental health resources, wellness programs, and regional fitness or lifestyle perks.  

• Family-Friendly Benefits: Balance work and home life with parental leave benefits and flexible work arrangements.  

• Perks and Extras: Enjoy additional offerings such as commuter support, volunteer opportunities, recognition programs, and more, tailored to each of our global locations.  

At Accertify, we’re committed to your success—because when you thrive, we thrive. Are you ready to make an impact? Apply today and be in the driver’s seat of your career.