Sales Development Manager
Offer summary
Qualifications:
2-3 years of experience managing sales development representatives (SDRs/BDRs)., Successful track record as an Inside Sales or Business Development Representative., Experience with CRM systems like HubSpot or Salesforce., Strong communication skills and ability to coach sales teams..Key responsibilities:
- Build, train, and mentor a team of sales development representatives.
- Define, track, and report on team performance metrics.
- Collaborate with marketing, sales, and customer success teams to optimize workflows.
- Hire, onboard, and coach new team members.
Job description
About Tekmetric
Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better.
Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably.
Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset.
But we’re not just building software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time.
Come build with us. Join the journey. Shape the future of auto repair.
What Is Sales Development At Tekmetric?
Our Sales Development Representatives partner with our sales team to implement sales and pipeline-building strategies. This team plays an integral part in driving the growth of our customer base and revenue through generating qualified leads.
The sales development team is responsible for:
- Lead generation through target account selling, outbound cold calling, and calling on marketing-generated inbound leads.
- Serving as the liaison for potential customers as they interact with different sales roles on their buying journey (i.e. booking demos, demo reminders, follow-ups after demo, etc…)
- Building out and refining information about leads in a CRM, to assist in lead qualification
- Providing useful details to the sales team so they can deliver a tailored demo experience
- Collaborating and keeping active lines of communication with other sales team roles that play a part in the customer journey.
- Ensuring all potential customers receive exceptional service from start to finish
- Helping coach and provide light training to new Sales Development Representatives as we grow
What You’ll Do As A Sales Development Manager
- Build, train, and mentor a team of sales development representatives to meet and exceed 100% of quota.
- Work with sales leadership to define, track, and report on key performance indicators for your team.
- Collaborate with Marketing, Sales, and Customer Success to build, update, and maintain workflows and supporting documentation that enable your team to effectively support sales development activities for our team of account executives.
- Interview, hire, and train new members of your team.
- Meet regularly with your team to share feedback, provide coaching, and work with our operations team to consistently improve business processes that increase team performance.
- Share insights with other sales leadership counterparts to continue to optimize our team and scale our operations.
What You’ll Bring
- Required 2 - 3 plus years of experience managing SDRs / BDRs (B2B SaaS experience preferred)
- 2+ Years of successful experience as an Inside Sales / Business Development Representative
- Experience closing new business is a strong plus
- Experience and expertise using and building workflows in a CRM system (HubSpot and Salesforce preferred)
- Strong and clear communicator
- Proven track record of hiring and ramping SDRs to quota
- Proven and demonstrated experience successfully coaching sales people
- Exceptional Listening Skills and Empathy
- A strong sense of ownership and accountability
- Ability to manage a team in both remote and in-person settings, depending on your location. Comfort and experience with both management styles is preferred
- Must live in the Eastern Time zone (required)
Who You Are
Successful candidates will also demonstrate many of the characteristics that our core values represent:
- Build things that matter:
- You have a love of building something new or improving on current processes and care about making a positive difference.
- We’re all entrepreneurs:
- You love learning new things and are comfortable working in a startup-like, dynamic environment -- moving quickly, even in the face of ambiguity. You are a self-directed leader who can jump in, structure their own work, and figure out how best to execute a plan yourself and with others. At Tekmetric our leaders are all players and coaches.
- Yes before no:
- You keep an open mind and are excited about new ideas and helping others actualize their ideas. You are intellectually curious and analytical in a strategic context.
- We matter to each other:
- You care about people and see the success of one is success for us all. You are a highly ethical individual with unquestioned integrity and the experience, confidence, and stature to protect confidential information in a growing company.
Why You'll Love Working With Us
Health & Wellness That Have You Covered:
- Enjoy the flexibility of remote work
- Competitive base salaries that reflect your value.
- Generous Paid Time Off, because we know you do your best work when you're well-rested.
- Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones.
- Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families.
- Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp.
Investing in Your Future (and Present):
- 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you.
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further.
- Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind.
- Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best.
- After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you.
- Keep growing with support for continuing education - we’re invested in your development.
Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities!
Tekmetric is an equal opportunity employer. We hire hard working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Required profile
Experience
Other Skills
- Coaching
- Accountability
- Communication
- Team Management
- Empathy
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