Operations Administrator

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Description:

The Physician Organization (PO) Operations Administrator will oversee and coordinate the administrative functions that support Physician Performance LLC, a 2,300 member organization of academic and community-based physicians in Eastern Massachusetts. With direction from the PO Executive Director, this position will work with the PO physician and practice community to facilitate the administrative functions that will help the organization operate efficiently and effectively, bring value to its physician members. The PO Operations Administrator supports the business objectives of the organization in value-based care contracts, allowing the PO physicians and their practices to deliver the highest quality of coordinated care to their patients. This position will have a high-level of visibility, working with physician and practice staff constituents across our network, and requires adaptability, project management, proficient computer skills, excellent decision-making skills, and the highest standard of customer-service skills. Some travel required.

Essential Responsibilities:

• Administer operational aspects of value-based contracts which include management of total medical expense, quality metrics and care retention.
• Develop, organize and implement administrative processes and systems such as enrollment tracking and fee schedule distribution, to ensure the smooth flow of operations.
• Serve as the lead administrative resource and liaison for the PO, interacting with all levels of personnel, both internal and external.
• Create bi-monthly newsletter which brings valuable information to physician members and their office staff.
• Work with affiliated organizations to coordinate and ensure the smooth functioning of the program.
• Prepare board and committee materials and staff meetings, appointments and events related to the program and leadership.
• Plan and organize program events, including publicity, agenda, invitations, speakers, and presentation materials.
• Independently researches and follows through on a variety of information requests and assists with problem resolution.

Required Qualifications:

• High School diploma or GED required. Bachelor's degree preferred.
• 3-5 years related work experience required.
• 3 or more years of progressively responsible experience in business administration, preferably in a healthcare setting.
• Some travel required.
• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Competencies:

• Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.
• Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
• Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.
• Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
• Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
• Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
• Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.
• Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job:
Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled