Sales Account Manager

At Gateway, we honor the lives of pets by delivering compassionate, reliable, and respectful aftercare services helping to create better goodbyes. If you're driven by purpose and thrive in a collaborative, fast-paced environment, we’d love to meet you.

The Sales Account Manager (SAM), reporting to the Regional Sales Manager, is responsible for acquiring new business and nurturing existing customer relationships in the Southwest - Southern California region. This role focuses on building client trust, identifying opportunities to grow revenue, and delivering a consultative sales experience tailored to each veterinary partner's needs.

Key Responsibilities

Sales Activities:

• Meet or exceed all sales activity and revenue goals

• Grow Book of Business within assigned territory

• Prospect and acquire new business aggressively

• Utilize CRM tools to manage and track activity

• Promote all Gateway and affiliated company services

• Conduct weekly outbound calls and client visits

• Partner with Sales and Operations to refine strategy

Account Management:

• Sustain and grow existing client relationships

• Identify and retain at-risk accounts

• Schedule and conduct regular strategic account reviews

• Provide timely follow-ups on all customer inquiries

• Use geocoding to optimize route and outreach

Market Analysis & Reporting:

• Develop annual sales and marketing strategies

• Monitor competitive landscape and position Gateway accordingly

• Submit weekly, quarterly, and ad hoc reports as needed

Customer Service:

• Understand unique clinic needs and tailor services

• Resolve client concerns promptly and professionally

• Liaise with Operations to debrief on service issues

• Proactively respond to current and future client requirements

Qualifications & Experience

• Minimum 3 years in account management or veterinary industry experience

• Strong understanding of relationship-based sales

• Experience working with KPIs and CRM tools

• Post-secondary education in business or sales/marketing preferred

• Must have a clean driver’s record and reliable vehicle

Skills & Competencies

• Excellent verbal and written communication

• Strong organizational and time management abilities

• Highly motivated, energetic, and self-directed

• Adaptable, collaborative, and solutions-oriented

• Able to manage stress, juggle multiple priorities, and maintain professionalism

Working Conditions

• Must be mobile and able to travel within assigned territory (up to 50% overnight)

• Frequent sitting, walking, and computer use

• Occasional lifting up to 50 lbs and exposure to care center environments

• Some weekend work may be required for deadlines or industry events

Diversity, Equity & Inclusion

At Gateway, we value diverse backgrounds, perspectives, and experiences. We are committed to providing accessible employment practices and fostering an inclusive culture. If you require accommodation during any stage of the recruitment process, please contact hr@gatewayservicesinc.com

Apply today and help us create meaningful memories for pet families during some of their most tender moments. 💙