Job description

Commify is dedicated to delivering exceptional communication solutions to businesses around the globe. With a presence across 9 countries, including the UK, France, and the USA, our mission is to enhance business communication through our innovative products that encompass SMS, WhatsApp, Email, VOIP, and more.

We are currently looking for a proactive Credit Controller to join our finance team in the UK. In this role, you will be instrumental in ensuring timely collections from our customers and maintaining healthy cash flow across the organization.

Your main responsibilities will encompass, but are not limited to, the following:

Timely and accurately posting all cash receipts (Bacs and Stripe) while reconciling sales ledgers with the nominal ledger.
Preparing and executing the Direct Debit process.
Validating Direct Debit transactions.
Conducting credit reviews.
Proactively communicating with customers via email or phone to confirm payments.
Working closely with Account Managers and sales teams to facilitate the collection of customer payments.
Providing essential support during customer suspension processes.
Gathering all necessary information for overdue debts to be forwarded to our external debt collection agency.
Efficiently processing credit card payments over the phone.
Managing credit notes and refunds as necessary.
Addressing and resolving email inquiries from customers and the sales team, or escalating issues as needed.
Monitoring debtor account balances diligently to minimize 'Days Sales Outstanding'.
Undertaking various ad hoc tasks and queries as they arise.

The Ideal Candidate:

A strong team player with a collaborative spirit, contributing to the success of the Finance team through mutual support and shared objectives.
The ability to effectively manage and prioritise a busy workload is essential, ensuring that all tasks are completed efficiently and deadlines are met, especially during peak periods.
Persistence and a strong commitment to seeing issues through to resolution are vital, showcasing a proactive approach to problem-solving.
Confidence and professionalism when communicating with customers is crucial, fostering positive relationships and ensuring respectful interactions.
Proficiency in MS Excel is a fundamental requirement, enabling effective data analysis, reporting, and financial information management.
Flexibility to work during peak times, such as month-end, is necessary, showcasing adaptability and commitment to meeting essential financial deadlines.

Preferred Qualifications:

Experience with NetSuite software or any other accounting system would be a significant advantage.

This is a fantastic opportunity to join a dynamic organization that values its people and fosters a supportive work environment. If you're passionate about credit control and want to make a difference, we would love to hear from you!

Attractive Salary Package (£26,000 - £30,000)
Participation in our company bonus scheme
Extensive healthcare cash plan for your peace of mind
Enjoy a generous 27 days of annual leave, plus Bank Holidays
Two Wellbeing leave days to recharge and two days dedicated to community service
Celebrate your special day with a day off on your birthday!
5% employer contribution to your pension
Death in service benefit providing 4 times your salary
Recognition awards presented annually
Engaging monthly and quarterly social events
Ample opportunities for training and professional growth
Flexible hybrid working options to suit your lifestyle