Credit Controller

Infopro Digital group are recruiting for a Credit Controller on a permanent basis in our London offices.

The best of both worlds. That is what a position with Infopro Digital offers you. We are first a global company with 4,000 employees and annual revenues of over half a billion dollars with a presence in 18 countries. Through our market-leading brands, we serve five professional communities – insurance and finance, automotive aftermarket, construction, retail, and industrials – enabling our clients to make informed business decisions and create new opportunities.

Secondly, our global brands focused on the financial services industry, known collectively as Risk Global, is a 300-person organisation with offices in Hong Kong, London, Nashville, and New York. Working at Risk Global means being part of a company that has strong financial backing, while at the same time giving you the power to truly make a difference.

In this role you will ensure money is collected from customers according to the terms and conditions of contracts, resolving customers invoice queries in a timely manner to facilitate payment and ensuring collections are in line with set targets.

Main Duties and Responsibilities:

As a key member of the credit control team you will work on:

• Chase outstanding balances by phoning, e-mailing, sending letters, issuing statements etc
• Issue letters to companies whose accounts are overdue, with next steps if payment is not made by deadlines.
• Resolve customer queries regarding payments and invoice queries as quickly and efficiently as possible.
• To raise any necessary invoice or credit notes on customer accounts.
• Transfer and allocate payments.
• To meet monthly cash collection targets set by the Credit Control Manager to reduce company debt and debtor days.
• Liaise with all other departments, including working closely with the Sales team to ensure excellent customer service is maintained at all times.
• General administration of accounts including updating customer contacts, addresses and PO numbers.
• Work alongside the Sales team and Client Services team to manage and restructure customer accounts.

You will report to credit control manager

Requirements

• Previous experience in a sales Credit Controller position is essential
• The ability to manage difficult conversations, whilst maintaining a positive relationship with customers.
• Persistence
• Assertiveness
• Motivated

• Strong problem solving skills

• Excellent communication skills over the phone and in writing.
• Strong organisational skills
• Experience of dealing with a high volume of customer accounts
• Able to work to set deadlines
• Good team player
• Good knowledge of Excel

Benefits

• This role is hybrid based in London
• We have plenty of options for your working preferences.
• A fantastic holiday allowance that increases as you spend longer with the company
• Take your birthday off…on us
• Access to a 24/7/365 Employee Assistance Programme offering support and guidance around all areas of wellbeing and mental health, including face-to-face counselling.
• Access to our extensive learning programmes, through our dedicated platform, Generation Infopro
• Paid volunteer days throughout the year where you can contribute your skills and expertise to make a meaningful difference to the lives of others

What you’ll get

Our global employee benefits include:

• 25 days annual leave (rising up to 30 days)
• Group personal pension plan
• Life assurance
• Interest free season ticket loan (STL)
• Private medical insurance
• Employee assistance programme
• Bonusly employee recognition
• Employee discount scheme
• Eye-care Vouchers
• Discounted gym membership
• Agile/remote working
• Bike to work
• Buying holiday
• Dental insurance
• Give as you earn
• Add partner to gym membership
• Health cash plan
• Personal accident insurance

Learn more about us

Infopro Digital is a B2B group specialising in information and technology. With a presence in 18 countries, the group has 4,000 employees of 55 nationalities.

Infopro Digital connects professional communities.

Our brands are leaders in the five key economic sectors: construction and public sector, automotive, industry, risk & insurance, and retail.

With our solutions, decision makers make informed decisions and companies develop their business and performance in a sustainable way.

Equal Opportunities

We provide equal opportunities to employees and job applicants and do not discriminate either directly or indirectly, because of any protected characteristic or any other characteristic or activity protected by law. To fully comply with all laws prohibiting discrimination in all phases of employment, we have set up a system of monitoring all job applications, we therefore ask you to complete the equal opportunities questions on this form.

This information will be collected anonymously, in confidence and will not be seen by anyone directly involved in the hiring process, it will be stored separately and used only to provide statistics for monitoring purposes. There is no obligation on you to provide information. All applicants will be treated the same, whether or not they provide this information.