Offer summary

Qualifications:

Fluent in Spanish and English, both written and spoken., Proficient in Microsoft Excel for data management., Strong attention to detail and accuracy., Ability to work independently and meet deadlines..

Key responsibilities:

Conduct weekly audits of work records and sales activity.

Review and verify completion of tasks submitted by local admins.

Communicate with regional teams via Microsoft Teams and email.

Prepare audit summaries and collaborate with teams to ensure data accuracy.

No matter what brand you want to communicate with your customers, we always strive to keep it lively and warm as though you are doing the job yourself. Our team makes it a point to be well-immersed in your brand to make our partnership abiding. An offshore contact center can be best described as challenging and eventful. Situations often demand an organized, focused and professional management. This is what we offer and this is what we stand by. Our facility maintains a quiet but highly driven environment that both our employees and clients work best with. We believe that our workplace is also a learning center in that our employees learn the value of sensitivity, reliability and most especially team work. Furthermore, our employees have the strong inclination to be courteous even without the presence of clients. This is while they maintain their quiet confidence and letting your customers feel cared for. FIND THE BEST COMPANY THAT WILL FIT YOUR NEEDS. FIND US. Any BPO company can offer you almost all the services we also offer, but there are several factors that separate us from them. PASSION. We are passionate to give you the best comprehensive service simply because our business and our people depend on your business. EXCELLENCE. We strive to keep our services to be always above par. QUALITY. We always find ways to improve the quality of our services (generating feedback and updating our systems) to help our employees, clients and customers work better together. PEOPLE. Our company comprises of hardworking people who are driven and most willing to improve themselves in order to give our clients and your customers the service that you paid for.

Job description

Position Title: Administrative Specialist (Spanish and English Bilingual)

Work Set Up: Work from Home

Schedule: 9:00 PM to 6:00 AM PH Time

Quick Rundown:

We are looking for a detail-oriented Administrative Specialist to support our Compliance and Task Force teams. This role is focused on auditing work records and sales activity, using Salesforce and Excel to ensure accurate client and project data. The ideal candidate is patient, collaborative, and skilled in organizing and managing data.

What Youll Do:

Conduct weekly audits of work records by checking Salesforce for active clients and any data discrepancies
Review and verify completion of tasks submitted by local market admins
Perform monthly sales audits to ensure all client accounts show valid activity
Communicate with regional administrators via Microsoft Teams and email to follow up on incomplete tasks or needed corrections
Use Microsoft Excel for data entry, filtering, organizing information, and creating links between data points

Prepare summaries of audit results and update internal records
Attend weekly one-on-one meetings and occasional team meetings
Collaborate with the Compliance and Task Force teams to ensure overall accuracy and process integrity

What Were Looking For: