Offer summary

Qualifications:

Minimum 1-2 years of experience in customer success or key account management, preferably with hardware and software products., Experience working with non-profit organizations such as YMCA, JCC, or campus recreation., Knowledge of fitness facility operations and structures is a plus., Excellent customer service, problem-solving, communication, and time management skills..

Key responsibilities:

Establish and maintain customer relationships, manage onboarding, and introduce new products.

Create and improve standard operating procedures and best practices for customers.

Recommend and conduct training sessions to educate customer staff on products and solutions.

Work with customers to identify key performance indicators and support their success.

Job description

Your daily workout

You will establish and maintain customer relationships by being the first point of contact for EGYM customers, managing the onboarding process, introducing new products to our customers and making recommendations to support their success (by leveraging EGYM’s ecosystem of hardware and digital solutions)
You will participate in the creation of efficient and effective customer Standard Operating Procedures and best practices that align with the operational workflows and success benchmarks of EGYM’s customers
You will recommend regular training sessions to educate our customers’ staff on EGYM products and solutions
You will work directly with customers to identify and communicate Key Performance Indicators/Business Impacts Metrics directly with the customer) business impacts of customers and assist them in the development and execution of action items to achieve optimal results
You will assist in the growth of the Customer Success Department through innovative idea sharing, structural recommendations, feedback from customers, and creation of scalable reporting mechanisms
You will work closely with the Nonprofit Sales Team to provide customers with the highest level of service, including but not limited to: pre-sale workflow recommendations, equipment & eco-system layouts, integration explanations, etc
You will proactively prevent churn by observing and recording deficiencies that affect multiple clients, forecast what those trends mean for future churn, and work cross-functionally to ensure that the necessary improvements are made
You will provide structured, consistent, and appropriate external and internal reporting that highlights the successes and opportunities of EGYM’s customers
You provide support with in-house events, trainings, trade shows, new process launches, and marketing assistance requests

Your fitness level

You have a minimum of 1-2 years of experience in customer success/key account management experience (ideally working with hardware and software products)
You have a minimum 1-2 years experience working with Campus Recreation, YMCA, JCC, or other non-profit experience
You ideally have general knowledge of operating models/structure of fitness facilities
You have excellent customer service, problem solving, time management and communication skills
You are a results-oriented professional that can develop and utilize efficient processes, capabilities and tools
You have experience working with a CRM system
You enjoy working with customers on location and are able to travel 70%+ of the time

The equipment we provide

You will earn an annual base salary of $75,000 - $90,000
You will have a competitive benefits package including: health, dental, and vision insurance, 401k with company match, monthly wellness, phone and internet stipends, 14 paid holidays per year, and PTO (to name a few!)
You will receive hands on training and become a true EGYM expert
You will be part of an innovative team where you will work with diverse individuals, explore new ways of thinking and problem solving, and expand your skills. Our team is full of teachers and learners who work out loud and share their knowledge to enhance each other’s growth!

Contact Information

Apply now by uploading your documents (CV, certificates, references, salary expectations, and earliest possible start date) and specify the job ID #1668.

Contact: Adrianna Jimenez

For further information: https://career.egym.com

Apply for this job

About us

Become part of EGYM!

EGYM is a global fitness technology leader, providing fitness and health facilities with intelligent workout solutions. EGYM makes exercising smarter and more efficient with its comprehensive suite of connected gym equipment and digital products that integrate seamlessly with 3rd-party-hard- and software. The result is a fully connected training experience that drives measurable business and health outcomes on and off the training floor.

EGYM also offers subscription-based corporate fitness- and wellness solutions built on a combination of gym-access and EGYM fitness programs that directly target costly chronic conditions and boost employee health, leading to higher productivity and well-being.

EGYM's global headquarters are in Munich, Germany, with North American offices in Denver, Colorado.

EGYM is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs, regardless of race, gender, religion, sexual orientation, age or any other aspect of an individual's identity.