Offer summary

Qualifications:

Bachelor's degree in operations, IT, or related field., 1-3 years of CRM experience and technical implementation knowledge., 3-5 years of data analysis and reporting experience., Proficiency in Microsoft Office, SQL, and Salesforce preferred..

Key responsibilities:

Manage configuration and testing of sales systems.

Collaborate with leadership to plan projects and establish timelines.

Analyze data and processes to identify root causes and improve sales operations.

Communicate effectively and lead multiple tasks independently.

Job description

City/State

Norfolk, VA

Work Shift

First (Days)

Overview:

Sentara is hiring a Supervisor for their Sales Operations Team!

This is a remote position!

Overview

•The Supervisor of Sales Operations will perform activities that provide business solutions to organizational initiatives and demonstrate an expertise in key platforms and interfacing applications.
•The Supervisor of Sales Operations will play a key role in the configuration and implementation of sales systems.
•He/she will work with leadership in the department to establish realistic project scope, project plans and timelines.
•He/she will escalate barriers and consider interdepartmental impact when recommending, implementing, and testing sales solutions.
• The Supervisor of Sales Operations will manage configuration/testing projects with demonstrated ability to create Business Requirement documentation and test plans.
• The Supervisor of Sales Operations needs to possess a high degree of expertise in the requirements to support initiatives; to include coordination of configuration, testing, QA/maintenance of assigned sales systems.
• The Supervisor of Sales Operations must possess strong verbal and written communication skills using sound judgement.
• The Supervisor of Sales Operations must possess strong organizational and leadership skills.
• The Supervisor of Sales Operations must have proven ability to analyze data, processes, and initiate root cause analysis to influence resolution actions.
• The Supervisor of Sales Operations needs to show a proficient knowledge of flow charting and process mapping.
• The Supervisor of Sales Operations must have ability to work independently while managing multiple tasks and priorities while serving as a resource for other members of the team.

Education

BLD - Bachelor's Level Degree (Required)

Bachelor’s degree in related area (operations, IT, or reporting preferred)

Certification/Licensure

Salesforce System Admin Certification preferred. Applicants will be required to receive this certification within one year of hire. (Preferred)

Experience

•1 -3 years’ CRM experience.
•Minimum 2 years of experience with technical implementations and execution.
•3 - 5 years’ experience in data mining, analysis and reporting.
•Minimum 2 years’ experience in Project Management and Root Cause Analysis preferred.
•Proficiency in Microsoft Office Suite to include MS SQL server experience including writing SQL queries, SQL Server Analysis Services, SQL Server Reporting Services, and SQL Server Integration Services.

Keywords: SQL, Salesforce, Excel, VLOOKUP

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans

• Adoption, Fertility and Surrogacy Reimbursement up to $10,000

• Paid Time Off and Sick Leave

• Paid Parental & Family Caregiver Leave

• Emergency Backup Care

• Long-Term, Short-Term Disability, and Critical Illness plans

• Life Insurance

• 401k/403B with Employer Match

• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education

• Student Debt Pay Down – $10,000

• Reimbursement for certifications and free access to complete CEUs and professional development

•Pet Insurance
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

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