The role
- Delivers high quality of services
- Is able to identify and make suggestions for improvement of tasks
- Build and enhance relationships with both brokers and customers
- Support commercial team to ensure long-term profitability and quality of customer portfolio
What you do
- Executes timely the assigned tasks related to Client Services Administration Contract Management processes:
- contract start incl tarification and fees
- contract and customer management and incl contract amendments, renewals, terminations
- 1st point of contact when sales colleague is unavailble
- deals with 2nd level customer requests assigned
- Identifies potential improvements on processes, organization and reports to the team leader
- Complies with commercial gestures (decisions made)
- Data quality control
- Responsible for timely execution of the Customer Accounting team assigned tasks during the Policy Life cycles:Compensation, Invoicing for premium and fees
- Ensures contract updates (changes in adresses, in clients' bank account numbers)
- Cash deposit refund, minimum premium complement calls, profit sharing application in cooperation with contract management team
- Active role in onboarding new clients and maintaining good direct contact with client (requestors)
- Testing Non regression and new applications"
What you bring
- Vast experience and knowledge on wordings, issuance, reductions and terminations of bonds/guarantees
- Vast experience with MRPA registration, follow up on invoicing, ceeding with partners
- Credit Insurance knowledge (including Products and Services offered)
- Client Services Administration processes
- Knowledge of accounting and claims processes
- Ability to work with/in different IT satelite systems
- Able to make decisions for own work and guide others. Larger and complexer deals. Active involvement in dedicated customer/deal team with members of other core functions.
- Special tasks:
- Is responsible for timely processing (incl risk assessment) for bonds up to ""x EUR""
- Participation in product development based on EH Needs
- Super user for a core surety system (Avalis, ATO, Datahub)
- Transversal knowledge Operations within Benelux"
- Interpersonal skills:
- Team player
- Supporting team members
- Communication skills enabling commercial contacts (answer to customer requests)
- Fluent in Dutch, English and preferably in French
- Basic understanding and training in Artificial Intelligence (AI) tools
What we offer
- Competitive salary and Benefits with a personal bonus
- Flexible hours with possibility to work from home
- A rewarding career with many possibilities to grow
- An international and multicultural environment
- A place where horizontal and international mobility is stimulated
#LI-EW1
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Great to have you on board. Let's care for tomorrow.
