Email Account Manager

Job Description:

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 5,500 employees, Merkle is headquartered in Columbia, Maryland, with 24 additional offices in the US and 25 offices in Europe and APAC. In 2016, the agency joined the Dentsu Aegis Network.

Role Purpose:

The Email Account Manager will help maintain client satisfaction by ensuring exceptional service and creating value for clients. Account Managers are in daily contact with clients and internal SME's. They are looked to as main resources on our client teams to ensure the quality of client deliverables from across various Merkle departments.

Key Responsibilities:

The Email Account Manager is responsible for the daily work of of our clients' marketing strategies. They are the "glue" who bring together all the different pieces to deliver Accounts on budget. They are the important point person for deliverables for both the internal Merkle team and with clients for tactical delivery or account status. By ensuring marketing and support activities are completed, the Account Manager directly impacts the success of our clients and Merkle.

Qualifications

• Bachelor's degree required
• 5+ years experience in client services/ account management in an advertising agency, marketing company, or client side marketing department with a working knowledge of:
• Online and offline creative development
• Digital Marketing
• Multichannel/Integrated Marketing
• Campaign management of large, complex email initiatives
• Database marketing
• Relationship/Client Management
• Solid experience and comfort level with management of data (i.e. creating segments, queries and manipulating lists)
• Familiarity with Salesforce Marketing Cloud or like platform

This job description is a summary of the essential functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description. Other duties, as assigned by the supervisor, might be part of the job.

The annual salary range for this position is $68,000 - $110,400. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Benefits available with this position include:

• Medical, vision, and dental insurance,

• Life insurance,

• Short-term and long-term disability insurance,

• 401k,

• Flexible paid time off,

• At least 15 paid holidays per year,

• Paid sick and safe leave, and

• Paid parental leave.

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.

To begin the application process, please click on the “Apply” button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps.

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