Global Renewals Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!
 

We're committed to bringing passion and customer focus to the business.

About Us

Kyriba is a global leader in liquidity performance that empowers CFOs, Treasurers and IT leaders to connect, protect, forecast and optimize their liquidity. As a secure and scalable SaaS solution, Kyriba brings intelligence and financial automation that enables companies and banks of all sizes to improve their financial performance and increase operational efficiency. Kyriba’s real-time data and AI-empowered tools empower its 3,000 customers worldwide to quantify exposures, project cash and liquidity, and take action to protect balance sheets, income statements and cash flows. Kyriba manages more than 3.5 billion bank transactions and $15 trillion in payments annually and gives customers complete visibility and actionability, so they can optimize and fully harness liquidity across the enterprise and outperform their business strategy. For more information, visit www.kyriba.com.

Role Background:

Kickstart your journey with Kyriba as a Renewals Associate! The Renewals Associate is an introductory-level position within Kyriba’s Sales organization. This is a highly collaborative role that provides vital support to the renewals process, working cross-functionally with Account Managers, AM Management, and other internal teams. The Renewals Associate will help ensure timely and successful renewals of customer subscriptions, contributing to customer retention and revenue growth.

Key Tasks:

• Assist the Renewals Manager in managing the end-to-end renewal process for customer contracts. Prepare renewal documentation, track renewal status, and follow up on outstanding items.

• Collect and analyze renewal data, prepare reports, and maintain accurate renewal forecasts.

• Proactively identify and address gaps in contract coverage, usage discrepancies or potential sources of unrealized revenue at renewal time

• Draft, review, and process renewal agreements. Ensure contract accuracy and compliance prior to customer delivery.

• Communicate with customers regarding renewals, expiring contracts, and required documentation. Address routine customer questions and escalate more complex issues as needed.

• Work closely with Sales, Customer Success, Support, and Product teams as needed to ensure a seamless renewal experience for customers.

• Identify opportunities to streamline the renewals process and recommend improvements to increase efficiency and customer satisfaction.

• Support and participate in renewal-related meetings, QBRs (Quarterly Business Reviews), and other customer-facing events as needed.

• Proactively flag and escalate potential renewal risks or issues for timely resolution.

What We're Looking For:

• Bachelor's or Associate Degree strongly preferred

• At least 2 years proven experience in SaaS or Technical Software Business

• Strong organization skills, and the ability to manage a large amount of renewal requests, dates/deadlines, in a organized fashion.  

• Understanding of Contracts (the ability to read and understand) for SaaS businesses.

• Fluent English skills

• Proficiency in MS/Google tools: Word, PPT, XLS

• Ability to thrive in a changing environment of a growing team and organization.

• Background working in Treasury, Finance, or Payment is preferred.

Why join Kyriba?

We offer you the potential to explore various parts of our business and grow professionally with the company. Opportunity to be part of building something exceptional in an international environment and lots of learning and growth in a globally scaling Saas company! We offer competitive salary + generous benefits plan + stock options available.

Diversity & Inclusion: Kyriba is proud to be an equal opportunity employer. We celebrate diversity and are committed to providing an inclusive environment for all employees.

Join us to make an impact and grow your career in a supportive and innovative environment!