Offer summary

Qualifications:

Bachelor’s degree in Business, Finance, Marketing, or a related field, or equivalent experience., Minimum of 2 years in Sales Operations, Sales Support, Account Management, or Customer Service., Excellent verbal and written communication skills with attention to detail., Proficient in Microsoft Office and experience with Salesforce.com is a plus..

Key responsibilities:

Own the end-to-end renewal process from quoting to delivery.

Collaborate with cross-functional teams to support health checks and strategic account planning.

Engage directly with customers to support renewals and maintain strong relationships.

Track and analyze data in Salesforce and Gainsight to measure renewal performance.

Job description

Everbridge: a fast-growing global provider of SaaS-based critical communications and enterprise safety solutions, is actively seeking a Renewal Specialist to join our team based in Hungary. This is a remote / home-based position that can be based anywhere in Hungary.

Please note that the working hours for this position will align with US working hours, spanning from 15:00 to 23:30 (CET) Monday to Friday.

As a Renewal Specialist, you'll play a vital role in driving customer retention and growth. You will take full ownership of the renewal process, ensuring a seamless experience for our customers and achieving timely, successful renewals. Highly organized and efficient, you will play a crucial role in enhancing the Account Management team's capacity, contributing to our goal of a 95% customer retention rate.

What you'll do:

Own the end-to-end renewal process – from quoting to delivery – ensuring timely and seamless renewals.

Collaborate cross-functionally with Account Management, Marketing, Finance, Legal, and Customer Success to support health checks, campaigns, and strategic account planning.

Engage directly with customers to support renewals, address inquiries, and maintain strong relationships.

Support account growth by assisting with more complex quotes and account review preparation.

Track and analyze data in Salesforce and Gainsight to measure renewal performance and identify improvement opportunities.

Contribute to continuous process improvement to streamline workflows and enhance customer experiences.

What you'll bring

Bachelor’s degree in Business, Finance, Marketing, or a related field, or equivalent experience.

Minimum of 2 years in Sales Operations, Sales Support, Account Management, Customer Service, or a related area.

Skilled in leading discussions with clients and internal teams to identify, clarify, and capture complex requirements, and develop effective solutions.

Proven track record of increasing revenues within existing accounts is a plus.

Ability to collaborate with multiple stakeholders.

Good attention to detail with proven organizational and administrative skills.

Good understanding of the sales process and timing, with the ability to close renewal sales over the phone.

Proficient in the latest versions of Microsoft Office products.

Excellent verbal and written communication skills.

Experience with Salesforce.com is a plus.

#LI-HG1

Why Everbridge:

We value our team members and offer an attractive salary package alongside a range of exceptional benefits, including:

· Comprehensive healthcare coverage to ensure your well-being.

· Life & Total Permanent Disability Insurance to protect you and your loved ones.

· Cafeteria plan

We believe in taking care of our team members, personally and professionally, and are dedicated to providing a supportive and rewarding work environment. Join us in our mission to ensure the safety and security of individuals and organizations across the globe.

Required profile