Offer summary

Qualifications:

Minimum of 1 year experience in account management, customer support, or institutional partnerships., Background in scholarly publishing, Open Access, or university libraries is highly desirable., Strong relationship-building and communication skills in English and Italian., Proficiency with CRM systems (Salesforce), project management tools (Jira, Confluence), and reporting platforms (Tableau, Excel)..

Key responsibilities:

Manage a portfolio of institutional partners, serving as their main contact.

Handle onboarding, renewals, reporting, and relationship growth independently.

Prepare proposals and quotes based on internal data and analysis.

Identify upsell opportunities through usage trends and engagement data.

Job description

Who we are

At Frontiers we are on a mission to make all science open, enabling the research community to develop the solutions we need to live healthy lives on a healthy planet.

Frontiers is one of the world's most cited publishers. Our articles have been viewed more than 3.7 billion times, reflecting the power of research that is open for all.

Join the publishing revolution.

Follow the links below to learn more about our work.

https://progressreport.frontiersin.org/

https://www.youtube.com/watch?v=87ejFfnQzko

What we can offer you

At Frontiers our working model for new roles is hybrid, offering flexibility to work from home while staying connected through our office hubs in key locations. This approach reflects our commitment to productivity, trust, and a collaborative team culture.

We provide a range of benefits across our global locations, including but not limited to:

4 additional wellbeing days in addition to existing annual leave allowance
Access to learning platforms and dedicated learning & development time
A range of wellbeing initiatives, including free online yoga classes and an employee assistance plan
Employees can dedicate three days each year to volunteer
Additional benefits depending on your location (e.g. pension plan and private medical care)

The Role

As an Institutional Partnerships Account Development Specialist, you’ll play a key role in strengthening relationships with our university, library, and research institution partners. Through exceptional account management and a deep understanding of scholarly communication, you’ll help advance Open Access publishing while delivering value and continuity for our partners.

Key Responsibilities

Serve as the first point of contact for a portfolio of institutional partners
Manage onboarding, renewals, reporting, and relationship growth independently
Prepare proposals and quotes using internal datasets and analysis
Identify upsell opportunities using usage trends and engagement data
Ensure timely and accurate reporting and eligibility verification
Maintain clean, up-to-date records in CRM and internal tools
Collaborate with internal teams (Sales, Product, Publishing Partnerships, Finance)
Help develop and maintain SOPs, templates, toolkits, and reporting resources
Contribute to process improvements that enhance partner experience
Respond to internal and external queries and co-manage shared inbox

About You

1+ years’ experience in account management, customer support, or institutional partnerships
Background in scholarly publishing, Open Access, or university libraries is highly desirable
Strong relationship-building and communication skills
Fluent in English and Italian (written and spoken)
Confident using CRM systems (Salesforce), project management tools (Jira, Confluence), and reporting platforms (Tableau, Excel)
Organized, self-motivated, and detail-oriented with strong time and project management skills
Comfortable analyzing data, identifying trends, and reporting insights to stakeholders
Passionate about Open Science and improving the research ecosystem

Apply now

Please click the 'apply' button on this page and submit your application in English.

Please inform us if you require any special accommodations to participate fully in our recruitment experience. You can contact us at careers@frontiersin.org for any additional support.