Offer summary

Qualifications:

Strong communication and critical thinking skills., Proficiency in Microsoft Office applications, including Outlook, Word, and Excel., Ability to manage multiple projects and meet deadlines., Patience and adaptability in handling challenging cases..

Key responsibilities:

Partner with clients to guide them through system implementation and onboarding.

Review and scope implementation requirements and manage stakeholder relationships.

Support data validation, system configuration, and training processes.

Identify process improvements and gather client feedback for product enhancement.

Job description

Description

Ntracts is the premier, comprehensive healthcare contract management solution that is powered by the expertise of healthcare compliance professionals and guided by the nation’s largest healthcare law firm. Ntracts delivers a comprehensive contract management solution through a unique combination of healthcare, technical, and legal expertise matched with a user-driven online contract management tool that mitigates compliance risk, achieves cost savings, improves efficiency, and ensures healthcare organizations stay in front of changing regulations.

Implementation Consultants will join Ntracts on the Client Delivery team and to partner with our clients and guide them through the implementation process and onboarding their Contract Lifecycle Management system (CLM). The Implementation Consultant will collaborate with the Client to initiate the process internally, partner with them to build out their site configurations and CLM platform, validate the data, and support them through the training and transition to Client Services.

Associate Implementation Consultant Responsibilities:

Scope and review implementation requirements documentation
Participate in implementations projects and manage relationships with project stakeholders.
Attend project kick-off meetings to review expectations, deliverables, and timelines.
Support Implementation Consultant II and III through keeping client notes and follow-ups.
Identify risks and collaborate with internal and external stakeholders to de-risk, and mitigate in a timely fashion.
Analyze client data and provide identified data gaps.
Perform and complete Contract Data Loads into POC and Primary Environments
Set up Client architecture in databases.
Identify areas for process improvement and clarification in Implementation Playbook
Share feature requests and effective workarounds with team members.
Gather customer feedback and share with our Product, Sales, and Marketing teams.
IC is considered at capacity when handling a volume of 8 projects, between New Logo and Migrations

Requirements

Stable internet connectivity
Excellent communication and critical thinking skills
Knowledge of Microsoft Office Applications, Including Outlook, Word, and Excel
Ability to hold multiple projects and complete deliverables in a timely manner.
Patience when managing tough cases.
Love of making an impact and thriving in small, collaborative, and energetic teams

Required profile