Offer summary

Qualifications:

Prior experience in a similar role is required., Experience in the healthcare industry is an asset., Strong organizational and communication skills are essential., Ability to work in a team and handle multiple tasks efficiently..

Key responsibilities:

Greet and check in clients, guiding them through their visit.

Manage client appointments, payments, and wait times.

Coordinate with staff to ensure effective service delivery.

Respond to client inquiries and foster positive experiences.

Job description

Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you!

About Us:

Founded in 1987, Medcan is a leader in transformational proactive and primary care dedicated to helping patients and team members live well, for life. We offer a comprehensive range of services including preventative health assessments, wellness programs, and specialized medical care.

Our core values of excellence, drive, respect and integrity guide everything we do. We’re committed to creating a workplace where everyone can thrive, and we’re proud to support over 1,500 businesses across Canada with our health and wellness solutions.

Why You’ll Love Working Here:

Employee Perks: Access to wellness programs like fitness training and other discounted Medcan services and products.
Benefits: Comprehensive health plans, retirement saving matches, educational reimbursement, and so much more!
Career Growth Opportunities: We believe in nurturing talent and providing opportunities for professional development and career advancement.
Recognition: We celebrate our employees’ contributions through manager recognition and AwardCo prizes.
Engaging Work Environment: Join a team that values collaboration, creativity, and continuous improvement.
Hybrid Office Policy: Flexible work-from-home and office options.
Coffee and Snacks: Keep your energy up with our delicious onsite offerings.

This position is stationed at Medcan’s Oakville location at 2275 Upper Middle Road East. The successful candidate will complete all of their training onsite at our Oakville site as well.

This is a permanent full-time position currently scheduled for 8.5 hour shifts between Monday to Saturday during clinic hours (6am - 6pm).

What You'll Do:

Welcome and greet clients, guide clients throughout their visit and checking clients in and out of their appointments.
Process payments for appointments and products.
Manage client’s day as they move from station to station during their Annual Health Assessment.
Coordinate with staff to ensure the client’s visit is productive and effective with exceptional service delivery.
Ensure clients receive maximum value time during their visit.
Provide exemplary and engaging customer service.
Interact with clients with discretion, professionalism, and accuracy.
Escort patient to and from treatment rooms and waiting areas.
Make reminder appointment calls to clients.
Constantly maintaining the lounge and attending to clients.
Manage wait times with clients, updating them with accurate information regarding their appointment.
Open and close procedures including next day preparation.
Respond to all client issues and enquiries.
Foster client/clinic loyalty by creating memorable experiences.
Problem solving abilities in a fast-paced environment.
Ensure compliance with all service metrics.
Liaison with all clinic departments

What You'll Need:

Prior experience in similar role.
1-2 years of experience in healthcare industry of an asset.
Education in health or a related discipline is an asset.
Four Star Hotel experience or a luxury spa is an asset.
Strong organizational and time management skills.
Excellent verbal and written communication skills.
Intermediate level skills in MS Office.
Exceptional customer service skills.
Ability to multi-task.
Ability to work well in a team environment.
Ability to foster relationships with other teams and practitioners.
Liaison with all clinic departments
Ability to reliably travel to the clinic during business hours.

Ready to Apply?

If you’re ready to make a difference and be part of a company that truly cares about its people, we’d love to hear from you! Apply today and let’s inspire wellness together.

Diversity, Equity and Accessibility:

Medcan is dedicated to employment equity, diversity and inclusion. We strive to ensure all staff have a fair opportunity to participate and success at work. If contacted for an employment opportunity, please advise your Talent Acquisition Specialist if you require accommodation.

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