Sr. Account Manager at Compose.ly

About Compose.ly

We are an industry-leading SEO and content marketing agency that delivers measurable results through SEO insights and the creation of blog content, white papers, case studies, landing pages, and more.

Founded in 2017, Compose.ly was born from a team of entrepreneurs and content marketing experts with a proven track record of building successful brands. Compose.ly is a rare thing — a growing, profitable startup that has yet to take any outside investors. We’ve built this business through grit, hard work, and smart decision-making. We're organized, experienced, and in growth mode, and we are looking for fellow entrepreneurs to join our team.

Job Overview

Compose.ly is seeking an experienced, entrepreneurial-minded Sr. Account Manager to join our team.

Our Sr. Account Management team serves as the front line and main point of contact for our portfolio of clients, ranging from small startups to notable enterprise logos. We help our clients execute their SEO and content marketing strategies through a consultative and value-added approach. Our clients' success is our success.

The ideal candidate must have experience working in a marketing agency with consultative-based client relationship management. You are adept at gaining a deep understanding of your clients’ goals and advising them about achieving those goals, identifying and easing potential pain points before they become problematic, and identifying opportunities to grow accounts with value-added services. Your primary focus will be ensuring your clients’ success.

You’ll be responsible for building and nurturing each relationship through strategy setting, solid execution, and excellent customer service. Your responsibilities will include onboarding new clients, consulting and guiding our clients on their content and SEO strategies, managing and successfully delivering ongoing client projects, collaborating with our delivery teams, monitoring results and adjusting as needed, completing monthly client check-ins, and driving continuous process improvement.

This is a great opportunity to become a critical member of a growing department and will give you the chance not only to learn new skills but also to contribute your ideas and be heard by your peers and managers. We are looking for a passionate, engaged, and capable team member who is driven to manage and nurture relationships. You’ll be working alongside a fierce, global team as our new Sr. Account Manager.

This role is for you if…

• You have 3+ years of experience working in client success or account management in a marketing agency
• You have experience with, or are passionate about, marketing, content, and search engine optimization
• Experience with Google Analytics, Google Search Console, Ahrefs, and Semrush as well as a CRM like Hubpsot and project management tools like Teamwork
• You’re adaptable, versatile, and proactive with a client’s ever-changing needs
• You have strong organizational and time management skills
• You have extraordinary interpersonal and communication skills
• You know when collaboration is necessary and when to work independently
• You love taking initiative and are solution-oriented
• You have an even-tempered disposition and don’t buckle under pressure
• You are obsessive in your attention to detail

Responsibilities

Client Relationships

• Evaluate client needs strategically, conduct research across various industries, and devise strategies to achieve client success
• Take proactive steps to foster and enhance existing client relationships and ensure retention while identifying avenues for expansion
• Employ critical thinking to analyze metrics and offer client recommendations based on insights
• Create, execute, and oversee strategic marketing plans encompassing brand development, web initiatives, and digital endeavors
• Effectively communicate with both clients and internal teams on matters including brand strategy, on-page SEO, technical SEO, off-page SEO, lead generation, thought leadership, analytics, etc.
• Execute projects successfully, adhering to project management best practices to ensure timely and cost-effective delivery
• Cultivate positive internal relationships while managing all aspects of projects, including estimates, timelines, and deliverables
• Embrace evolving trends in branding, marketing, design, and technology

Client Communication

• Understand and articulate our solution sets and value propositions
• Act as a dedicated point of contact for any strategy or project management inquiries
• Set and manage client expectations for project deliverables, timelines, and results
• Gather and document required information from clients and document it correctly internally
• Identify and help fulfill clients’ critical goals and target ROI and be able to run monthly or quarterly account reviews to showcase successes and opportunities for improvement
• Consistently assess client satisfaction

Process Management

• Own client onboarding process
• Maintain accurate client data within Hubspot and Teamwork
• Collaborate with delivery teams to ensure they have the information to be successful and translate client’s wishes to those executing the work.
• Proactively assess client pain points and concerns to minimize churn
• Assess urgency/prioritization to ensure project delivery with multiple deadlines

Compensation & Benefits

• Compensation includes base + commission with an expected 70/30 split respectively.
• 100% coverage for the employee for private health, vision, and dental insurance
• 13 paid holidays each year
• Unlimited paid time off
• 401k participation
• Remote work equipment as needed