Offer summary

Qualifications:

Minimum two years of experience in SaaS or Cloud companies, preferably in sales, customer success, or renewals., Proficiency in social media platforms like LinkedIn is advantageous., Strong skills in collaboration, negotiation, and building customer relationships., Experience with customer churn forecasting, pipeline management, and CRM tools like Salesforce is required..

Key responsibilities:

Engage with partners and customers to discuss renewals and prevent cancellations.

Identify at-risk accounts and coordinate internal efforts to retain customers.

Maintain detailed notes on risk situations for accurate forecasting.

Collaborate cross-functionally with teams such as CSMs, Sales, Engineering, and Support.

Job description

Job Description

Engage Zoom partners about their renewals to retain as much business as possible
Engage customers who may be at risk of canceling due to customer satisfaction issues and/or threat of competitor
Evaluate accounts that have been flagged as at-risk based on usage metrics, and facilitate internal conversations to drive customer retention
Keep up-to-date notes on significant risk situations for proper forecasting.
Other operational tasks that are related to the Renewal’s team day to day business
Effectively work cross-functionally with CSMs, Sales, Engineering, Support, and Executives.

Requirements

Two year’s experience working in a SaaS or Cloud company is mandatory (preferably in sales, customer success, or renewals)
Presence and proficiency in social media such as LinkedIn is also a plus
Strong collaboration, negotiation, and relational skills
Customer churn forecasting, associated pipeline development, and management skills are required
A proven track record of client satisfaction, teamwork, and cross-functional collaboration
Demonstrated excellence in presentation skills with the ability to build relevant, strategic messaging in a customer meeting setting
Must have strong verbal skills with consultative professional business acumen
Must be detail-oriented, organized, ethical, responsible, & self-motivated
Salesforce CRM, Zuora, ZenDesk, and Tableau experience preferred
Strong Internet research skills with excellent PC literacy [Excel, Outlook, Word, PowerPoint]BA/ BS or equivalent experience