Director, Global Public Sector Strategy (EMEA)

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

ServiceNow Global Public Sector (GPS) is expanding our leadership team of highly experienced and driven individuals who are passionate about transforming experiences for our clients and partners with ServiceNow’s powerful digital workflow platform.  

Join a team that re-shapes public service, partnering with leading public institutions and the most inspiring global organizations in the world. We are always evolving. We are passionate about public service, our product, and we live for our customers. We have high expectations, and a career with ServiceNow GPS means challenging yourself to always be better.    

We are looking for a Public Sector Strategist for our European markets, in our Global Public Sector organization. You will drive growth strategies, understanding requirements, setting priorities, supporting sales teams and driving new pipeline opportunities to deliver powerful new solutions for our critical clients in government and that broader public sector market. You will serve in a dynamic role for GPS, overseeing our executive relationship management for assigned territories, engagement with our partner network, and lead virtual teams in supporting our most valued customers.  

What you get to do in this role:  

• Serve as our Global Public Sector regional lead to support engagements with senior government executives, higher education leaders and elite partners, from across Europe (and other GEOs when required), both delivering a world of insights to ensure their mission success while elevating their best practices to benefit the world. 
• Set and drive the strategic market priorities, resources and investment of ServiceNow GPS internally as our specialized channel between diverse cross-functional organizations including Sales, Legal, Compliance, Marketing, Product, Solution Consulting, Ventures, Strategy and Services.  
• Serve as domain expert across a wide range of public sector areas aligning with one’s expertise and background and the market priorities. Develop our POV, serve as an internal and external thought leader, enable the field sellers, and manage internal communities of interest around these domains.
• Develop and execute data-driven measurement and reporting strategies that empower dedicated local ServiceNow sales teams to exponentially grow their impact for clients and partners, both enhancing our performance on existing engagements and identifying new opportunities to deliver ServiceNow solutions for newer, greater challenges. 
• Build a data-driven, multi-year roadmap for orchestrating the full capacity of ServiceNow solutions and expertise for the mission success of our clients and partners. 
• Enable the ServiceNow GPS team with priorities and insights to construct bold new solutions to meet emerging challenges of our clients and partners. 
• Partner with and support local Public Sector sales teams in identifying and communicating the unique requirements, trends and needs of our Public Sector clients and partners for EMEA.
• Achieve growth goals and targets set to ensure the measurable success of our clients and partners and the impact of our internal teams. 
• Combine effective and efficient business acumen with five-star executive client and relationship management to achieve greater mission success, from analyzing business performance to increase our impact, to representing that impact on the world stage through global alliances and networks.  

To be successful in this role you have: 

• 8+ years proven track record of cross-functional leadership experience across core functions of a high-growth Public Sector business, including but not limited to Client Management, IT Service Management, Partnerships and Alliances, Product and Sales 
• Experience serving in leadership roles with government or in public sector service delivery 
• Experience leading programs designed for elevating customer experiences in Public Sector technology 
• Understanding of the potential and impact of emerging technologies and solutions in EMEA, including Agentic Artificial Intelligence, Generative AI, Predictive Analysis, Accessibility and User-Centered Design Standards. 
• Proven experience achieving performance targets, including but not limited to growth and impact. 
• Ability to understand and lead understanding of the broad, macro-level business IT needs, and unique public policy requirements, of the EMEA markets, with a special emphasis on NATO and the EU institutions
• Ability to operate both “hungry and humble” in a dynamic environment within varying team functions ranging from advising and collaborating one day, to leading the next, ensuring accountability to best elevate our internal teams and empower our clients and partners 
• Experience engaging successfully with all levels of organizations both internal and external, from field teams delivering at the front lines of service, to senior leaders and elected officials 
• Experience in client management, and aligning account strategies to high growth opportunities 
• 2+ years of experience as a Global Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship management 
• Experience leading virtual or matrixed teams 
• At least one of the following languages: German, French (preferably both)
• Ability to travel up to 40% of the time  

Work Personas

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Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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