Government Sales Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Purpose

As Sales Manager taking care of the Government Segment. In this pivotal role, you will be responsible for managing and driving revenue growth within the government and royal affairs market segments. You will oversee sales coordination, strengthen client relationships, and ensure seamless execution of all sales activities.

Main Tasks and Responsibilities

• Develop and maintain strong relationships with government and royal affairs clients, serving as the main point of contact for key accounts.
• Proactively manage all sales activities related to the Government & Royal Affairs segment, including inquiry handling, contract negotiation, proposal development, and closing business.
• Coordinate with internal departments (e.g., catering, reservations, front office) to ensure flawless execution of group bookings, VIP visits, and government events.
• Supervise and mentor the Sales Coordinator (if applicable), ensuring timely completion of administrative and operational sales tasks.
• Create, maintain, and analyze detailed sales reports and forecasts to support strategic planning and revenue goals.
• Attend sales meetings, trade shows, and networking events as needed to promote the hotel’s government and royal business.
• Maintain organized and up-to-date client files, ensuring compliance with Four Seasons documentation standards.
• Monitor and follow up on amenity arrangements, reservation upgrades, and special client requests to ensure satisfaction.
• Work closely with the Director of Sales to develop segment-specific marketing strategies and promotional campaigns.
• Demonstrate flexibility in work hours and availability to meet business needs and client schedules.
• Ensure high service standards and guest satisfaction across all touchpoints in the sales process.
• Stay updated on all hotel promotions, services, and special events relevant to the government market.
• Handle purchase orders, office supplies, and collateral in line with company procedures.
• Uphold a clean, organized, and professional office environment.
• Respond promptly and effectively in emergency or safety-related situations.

Confidentiality

• Whist working for the Company there will be access to a wide variety of confidential information concerning the Company, guests and employees. It is vital that all such information remains confidential and must not be disclosed to anyone outside the Company, guests and employees, unless otherwise stated. Please refer to the Employee Handbook for full policy details