Offer summary

Qualifications:

High School Diploma or GED required; associate degree or healthcare coursework preferred., Coursework or certification in medical terminology., Experience or training in healthcare, radiology, or call center environments., Familiarity with electronic medical records (EMR) and radiology information systems (RIS)..

Key responsibilities:

Manage and direct incoming calls from healthcare professionals within a call center setting.

Facilitate communication between Radiologists and referring physicians to ensure timely results.

Assist Radiologists with exam readiness and relay urgent and non-urgent medical information.

Document all communications and actions related to individual exams.

Job description

POSITION SUMMARY:

Professional Radiology Assistant (PRA) to provide administrative/ancillary support to improve Radiologist productivity as part of the Radiology Concierge Service. Primary support functions include serving as a central point of contact on inbound calls for Radiologists, referring physicians, and technologists, connecting Radiologists with referring physicians, relaying urgent and non-urgent medical results to referring physicians, and facilitating exam reading readiness for timely and efficient exam dictation by the radiologist.

Position: Professional Radiology Assistant (PRA)

Department: SEMC MDs

Schedule: Part Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

Triage, manage and direct incoming calls from referring physicians, technologists, and Radiologists within a call center environment
Monitor system communication worklists and instant messaging requests - initiate appropriate action based on client guidelines to meet designated turnaround expectations
Connect Radiologists with referring physicians to facilitate timely communication of exam results
Call referring physicians on behalf of the Radiologists to ensure results are provided to the appropriate health care professional assisting in timely patient care. This includes faxing of exam reports upon request
Reply to Radiologist requests for further exam preparation by facilitating exam readiness
Document all communication and action took on individual exams
Continually maintain a high level of customer service
Adjust work hours and/or workdays to assure appropriate coverage to meet client needs
Assist the Radiologist during downtime situations based on client needs
Promote a culture that reflects the organization’s values, encourages good performance, and enhances productivity
Perform other duties as assigned by displaying team spirit and self-growth, accepting projects and assignments
Adhere to all RESPECT behavioral standards.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required)

JOB REQUIREMENTS

MINIMUM EDUCATION REQUIREMENT:

Required Education:
High School Diploma or GED equivalent.

Preferred Education:
Associate degree or completion of post-secondary coursework in a healthcare-related field (e.g., medical administration, health sciences, radiologic technology).

EXPERIENCE:

Coursework or certification in medical terminology
Experience or training in a healthcare, radiology, or call center environment
Familiarity with electronic medical records (EMR) and radiology information systems (RIS)

Equal Opportunity Employer/Disabled/Veterans

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