Job description

Join Xurrent, a dynamic and innovative company that is reshaping the landscape of IT Service Management (ITSM). At Xurrent, we believe in the power of transformation, not just in the solutions we provide to our clients, but also in the careers of our team members. As a leader in the industry, we are on a mission to attract the best talent, those who are driven by curiosity, innovation, and a passion for making a real impact. Our platform is revolutionizing the way organizations manage their service relationships, and we are looking for dedicated individuals who are ready to join us in this journey of transformation.

If you're eager to be part of a forward-thinking company that thrives on community, engaging work, and grit, Xurrent is the place for you. We don't just offer jobs; we offer transformative career experiences. Our culture is built on empowerment, and we provide the resources and support needed for our team members to excel, innovate, and drive change. Join us at Xurrent and be part of a team that is shaping the future of ITSM while propelling your own career to new heights.

Marketing Development Representatives (MDRs) at Xurrent are the tip of the spear of Marketing-sourced pipeline for our Growth engine. The MDR’s role is to maximize the demand generated by Company investments in paid media, digital and inbound lead flow, and virtual and field events. MDRs engage prospects with intelligent and consultative content and tactics via a variety of channels.. The MDR function at Xurrent is an important early career stage role – significant effort on training and professional development will open up career paths into GTM and CX.

Responsibilities

Inbound Demand Capture

Consistently meet or exceed marketing development quotas - booked meetings (ideally that convert to closed won business) from inbound marketing leads
Adhere to SLAs on follow-up timing and touch plan execution
Identify and improve best practices to help refine Xurrent’s Growth tactics while interfacing with Sales to gain learnings on best-in-class prospect engagement

Chat and Consultative Engagement

Engage with prospects through website chat tool; guiding conversations towards booking a demo through a consultative approach
Build and maintain a comprehensive understanding of the Xurrent platform and value propositions by industry, professional role, and competitive solutions
Build consultative and value-seeking relationships with prospects

Market and Account Familiarity

Maintain detailed activity records in Salesforce
Build muscles in account familiarity with account intelligence gathering and decision making unit identification. Spotlight account acumen in weekly forecast call with leadership while reviewing top prospects in your touch plan
Create customer profiles for five customers in assigned territory including length of relationship, champion, use case, and expansion opportunities
Proactively and creatively search for and uncover new business opportunities in territory, engaging them with marketing content and event registrations

Winning culture

Approach every day with a positive attitude and an eagerness to continue professional development
Know your numbers; report on activity volume, conversion rate to meetings booked, and number of accounts prospected weekly

Requirements

1-2 years of prior sales or customer service experience, including part-time
Experience with Salesforce, Outreach, and website chat software are a huge plus
Prior experience with B2B SaaS providers
Must work at least 3 days a week in our Austin office
Minimal travel required; ~1x / quarter

Statement of Equal Opportunity

Xurrent is an equal opportunity employer. We’re committed to creating an inclusive environment for all our employees, where different backgrounds and perspectives are valued and encouraged - regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or on the basis of any protected group status under any applicable law.

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