Shuffler Coordinator

To support and drive our ongoing growth, we are currently seeking a Shuffler Coordinator to join our Live Gaming Studio in Tbilisi.
As a key role within the organization, the Shuffler Coordinator will play a pivotal part in enhancing operational efficiency and contributing to our overall success.

Daily Responsibilities:

• Monitor shuffler attendance and overall performance during the shift.

• Ensure all shufflers comply with timing, appearance, and procedural standards.

• Address shift-related issues immediately (e.g., lateness, confusion, technical problems).

• Maintain real-time communication with the Card Counting Room regarding box status and management.

• Manage daily communication with equipment support and make status reports on card stocks.

• Deliver clear, constructive, and timely feedback to shufflers about performance or shuffle technique.

• Regularly check the shuffler rotation to confirm it is accurate, up to date, and aligned with shift needs.

• Monitor deck control and support the proper execution of card change procedures.

• Assist in organizing re-training or refresh sessions for shufflers with repeated performance issues.

• Submit an end-of-shift report.

Issue Escalation & Cooperation

• Work closely with Service Managers and Risk Analysts when shuffle-related incidents occur during live games.

• Follow up on mistake tickets involving shufflers by verifying issues.

• Respond to incidents where cards are dropped.

Team Support & Training

• Act as the first point of contact for shufflers’ questions, concerns, or immediate needs during the shift.

• Provide guidance and support to new shufflers during onboarding and early shifts.

• Assist with re-training efforts by observing performance and communicating with trainers or leads.

Must have:

• Minimum of 1 year of experience in a rotation-based role within operations, preferably in a live casino.

• Prior experience as a Shuffler supervisor or Card Specialist is considered a strong advantage.

• High level of integrity, responsibility, and work ethic.

• Minimum of B1 English Language Level

• Good communication skills for delivering clear and constructive feedback.

• Ability to multitask and remain calm in fast-paced or high-pressure situations.

• Familiarity with shuffler rotation systems and performance metrics.

Benefits

• Health insurance;

• Referral program;

• Corporate discount card;

• Fitpass;

• Snacks & fruits in the office

• Unlimited access to Udemy learning.

If you appreciate dynamic development and enjoy collaborating with enthusiastic and capable individuals, you'll find fulfilment in your career with us!