Key Client Manager

Your day at NTT DATA
As a Senior Associate Client Manager at NTT DATA, you will be the go-to expert for managing and nurturing relationships within assigned client accounts. Your mission is to drive expansion and renewals across all solutions within your accounts, ensuring that our clients are satisfied throughout their entire journey with us. You will utilize your advanced planning skills to coordinate interactions across different geographies during sales engagements.

You will actively work to minimize churn and maximize retention by uncovering growth opportunities within your accounts. By taking ownership of the commercial agreements for each client, you will drive client satisfaction and address any concerns by recommending feasible solutions that NTT DATA can deliver. Your role will also involve generating demand by identifying client needs and engaging them through digital marketing channels.

Building strong, enduring relationships with clients is key. You will need a deep understanding of the client's industry, business environment, and strategy to identify current and future opportunities for NTT DATA. You will effectively communicate how our services and solutions add value, with a particular focus on growth priority offerings. Your collaboration with vendors will be crucial to achieving required results.

Using our sales tools and methodologies, you will manage territories, accounts, opportunities, pipelines, and forecasts effectively. By developing open and effective communication channels with clients, you will inspire them to adopt additional services and establish yourself as their reliable point of contact. Your aim will be to achieve performance targets, encourage revenue growth, and ensure adherence to governance and compliance policies to manage risks and financial costs effectively.