Customer Report Analyst

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Are you a data-driven individual with a passion for understanding customer behavior? Do you thrive on transforming complex data into clear, actionable insights? If so, we want you on our team!

Iron Mountain is seeking a Customer Report Analyst to join our Customer Excellence Team. In this role, you'll be instrumental in helping us understand our customers better, improve their experience, and support strategic decision-making through insightful data analysis and reporting.

What You'll Do:

• Generate Impactful Reports: Design, build, and automate recurring customer reports covering everything from customer satisfaction to usage patterns and support trends. You'll ensure these reports are accurate, complete, and delivered on time.
• Dive Deep into Data: Gather customer data from various internal systems (CRM, support platforms, billing) and ensure its integrity and consistency. You'll also help improve our data collection processes.
• Uncover Key Insights: Analyze customer data to identify trends, patterns, and key performance indicators (KPIs). Your insights will help us improve customer engagement, retention, and satisfaction. You'll also conduct ad-hoc analysis to answer specific business questions.
• Communicate with Clarity: Present your findings and insights in a clear, concise, and visually appealing way (think charts, graphs, dashboards!). You'll tailor your presentations to different audiences, from management to sales and marketing, and effectively communicate your recommendations.
• Collaborate and Connect: Work closely with cross-functional teams to understand their reporting needs and data requirements. You'll be a go-to person for customer data inquiries and gather feedback to continuously improve our reports.
• Document and Enhance: Maintain thorough documentation of report definitions, data sources, and analytical methods. You'll also identify and recommend improvements to our reporting processes and tools to boost efficiency and accuracy.
• Ensure Data Quality: Implement and maintain data quality checks to ensure the reliability of all your reports.

What We're Looking For:

• Bachelor's degree in Business Analytics, Data Science, Statistics, Economics, or a related field.
• Proven experience (typically 3+ years) in a data analysis or reporting role, with a focus on customer data being a plus.
• Strong proficiency with data analysis tools like Excel, Google Sheets, and SQL.
• Experience with data visualization tools such as Tableau, Power BI, or Google Data Studio is highly desirable.
• Familiarity with CRM systems (e.g., Salesforce, HubSpot) and customer support platforms (e.g., Zendesk, Intercom) is a bonus.
• Excellent analytical and problem-solving skills with meticulous attention to detail.
• Ability to interpret complex data and translate it into actionable insights.
• Strong written and verbal communication and presentation skills.
• Ability to work both independently and collaboratively within a team.
• Strong organizational and time management skills, with the ability to juggle multiple priorities effectively.
• Fluency in both Thai and English is required.

Key Competencies for Success:

• Attention to Detail: You're thorough in everything you do.
• Time Management: You prioritize and complete tasks efficiently within deadlines.
• Communication: You communicate clearly and effectively, both in writing and verbally.
• Organization: You maintain order and efficiency in managing information.
• Judgment and Decision-Making: You assess situations and make sound, timely decisions.
• Adaptability: You're willing to learn and adjust to changing processes and technologies.
• Problem-Solving: You're adept at identifying and resolving issues.

Ready to make an impact? Apply today!