Learning & Development LMS Analyst

Position Title

Location

Job Summary

Job Responsibilities:

JOB RESPONSIBILITIES

System Management & Administration

• Manage day-to-day operations of the LMS; including setup, configuration, process improvements and troubleshooting.
• Monitor system performance and usage, ensuring availability and reliability.
• Perform system updates, patches and upgrades as scheduled by vendor.
• Verify data integrity on a regular basis.
• Maintain backup files as needed.

User Support & Training

• Provide technical support to users (learners, instructors and administrators).
• Verify and maintain user accounts, roles and permissions. 
• Assist in the development of User Guides, procedures and training material as it relates to the administration of the LMS.
• Provide training for internal users on LMS navigation and best practices.

Content Management

• Upload and manage learning content as outlined by L&D teammates or content owners. This includes executing the Annual Training Requirements as defined by Compliance, BSA and other content owners.
• Confirm applicability of annual assignments with content owners.
• Archive courses as needed to maintain an updated learning environment.

Reporting & Analytics

• Generate and distribute regular and ad-hoc reports on learner progress, course completion and engagement.
• Assist in analyzing LMS data to identify learning trends and gaps.
• Support compliance and audit reporting requirements.

Process Improvement Strategy

• Recommend and implement improvements to enhance user experience for learners and L&D teammates.
• Stay updated with LMS trends. Tools and best practices to propose procedural and systemic improvements.

Risk Management and Strategic Oversight

• Identify, assess, monitor, control, report, and mitigate risk in accordance with the Risk Governance Framework, in the context of specific accountabilities. 
• Ensure compliance with organizational and departmental procedures by consistently following established guidelines, protocols, and best practices to maintain operational efficiency.
• Uses independent judgement and discretion to make decisions related to the administration of the LMS.
• Analyzes and resolves problems pertaining to LMS administration, technological issues and user experience.

ADDITIONAL ACCOUNTABILITIES

• Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings.  Accountable to maintain compliance with applicable federal, state and local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent 
• Minimum required: 2+ Years with Learning Management System experience

Preferred Qualifications:

• Education level preferred: Undergraduate Degree (4 years or equivalent) in Education, Business Administration or a related field or equivalent years of relevant professional-level experience.
• Proficiency in Microsoft Office Applications, creative and conceptual skills.
• Related experience in Service Now, Workday, Linked In Learning a plus.

Job Competencies:

• Excellent written and verbal communication skills.
• Demonstrated interpersonal, presentation and client relation skills.
• Strong project management capability and drive to meet commitments and deadlines.
• Demonstrates aptitude for continuous learning and adapting to shifting priorities.
• Proven leadership skills and the ability to act as a professional role model.
• Ability to assign work, plan and prioritize work of others.
• Strong time management and organizational skills with close attention to detail.
• A high competency level of Microsoft Office Applications.
• Proficiency using a Learning Management System and eLearning Software.
• Physical demands (ADA): No unusual physical exertion is involved.

Flagstar is an Equal Opportunity Employer

Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, and the San Francisco Fair Chance Ordinance, as appliable.