Learning & Development Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

About the role:

The Learning and Development Manager supports the needs of the business, employees and guests to drive service excellence and is seen as a business partner to the top management team of the hotel especially to the Hotel manager. The Learning and Development manager fosters employee engagement and growth through training and supporting continuous development on the job. The Manager will lead and facilitate the onboarding of new employees and managers to ensure a seamless welcome to the Four Seasons Hotel Gresham Palace. The Learning and Development Manager will be a key player in ensuring service quality is up to standard in keeping with Forbes, LQA and guest satisfaction as a whole. Through building and maintaining knowledge database this role is responsible for ensuring the professional knowledge is up-to-date and available to all employees.

What you will do:

• Trains and facilitates key hotel and Four Seasons training programs including but not limited to, onboarding (Embark), manager orientation, Service Foundations, Leadership Behaviors, departmental standard training, compliance training, Leadership Development courses etc. 
• Assigns, trains, manages and deploys designated trainers who are strong in continuous development of peers for job-role techniques in alignment with FS standards. 
• Inspires and trains leaders to effectively participate in the development and training of other employees; this is critical to successful delivery of the L&D mission. 
• Ensures service quality through the study of LQA/Forbes and other 3rd party evaluation results. Gets involved in operational improvements where learning can contribute to the solution, states when it cannot. Enforces Four Seasons standards through testing and training. 
• Plans and executes property-wide change initiatives, including service initiatives, company-wide change initiatives, and other large-scale projects related to growth and learning. 
• Selects and manages external vendors to deliver specialized training on service and/ or management skills. 
• Creates and produces a Learning Needs Analysis (LNA) and Training Plan aligned to property’s goals & budget cycle.
• Creates and adheres to an annual budget for all training programs, initiatives, and learning resources. 
• Assists with all other P&C duties as needed, included but not limited to: employee events, internal communication, policies, recruitment, interviewing, health & safety, community outreach, ordering and purchasing. 

What you bring:

• Min. 3 years of previous experience in adult education or a similar environment. 
• Hotel operations background in luxury hospitality or in other luxury service environments is a strong asset.
• Fluent English and Hungarian.
• Additional language is an advantage
• Experience in budget and forecast planning/ reporting
• Strong presentation skills is a must
• Agile with technology, strong user level IT skills (Microsoft environment).
• Natural ability to spread and influence positive energy. High emotional intelligence. 
• Strong attention to detail. 
• Patience, compassion and sensitivity to all learning styles. 
• Excellent communication skills (assertive).
• Facilitation & instructional design skills. 
• Strong analytical and critical thinking skills (i.e. ability to identify when training is the actual solution and provide it if required). 
• Coaching & influencing skills. 
• Strong administrative, communication, delegation and interpersonal skills. 
• EU work authorization.

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package
• Annual Bonus
• Private Health Insurance
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort based on your tenure with the company
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• 50% discount in Múzsa Bar and Kollázs Restaurant
• Employee Assistance Program
• Complimentary Access to Hotel’s Gym facility
• Discounted hotels in Hungary

Schedule & Hours:

• This is a full-time position