AVP, Client Relationship Manager

Company:

Mercer

Description:

We are seeking a talented individual to join our Client Relationship Management team at Mercer Marsh Benefits. This role will be based in the Philippines. This is a hybrid role that has a requirement of working at least three days a week in the office.

 

The AVP, Client Relationship Manager will play a crucial role in overseeing performance management, strengthening client relationships, and ensuring the delivery of exceptional service to our clients.

 

We will count on you to:

• Administer, mentor, and oversee performance management for senior support level employees and junior professional employees.
• Coordinate the workload of team members and ensure the team is appropriately staffed to meet client needs.
• Strengthen effective long-term relationships with key client decision-makers and monitor changes within client organizations.
• Take a proactive approach to account management and service delivery, ensuring client needs are identified and met in line with agreed service standards.
• Recognize and capitalize on revenue generation and growth opportunities by developing additional business from existing portfolios and other sources.
• Implement successful account retention and defense strategies to ensure business is retained.

 

What you need to have:

• Proven experience in client relationship management or a similar role.
• Strong leadership skills with the ability to mentor and manage a team effectively.
• Excellent communication and interpersonal skills to build and maintain client relationships.

 

What makes you stand out:

• Experience in the insurance or benefits industry.
• Ability to navigate complex claim-related matters and assist in negotiations.
• A proactive mindset with a focus on business development and client satisfaction.

 

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.