RCM Performance Manager (remote)

Responsibilities

• Responsible for the engagement, tracking, and retention of designated RCM Service customers. 

• Accountable for RCM performance and articulating the value of RCM services at a customer level to drive satisfaction. 

• Maximize RCM collections to enable growth of the RCM business for customers. 

• Establish a trusted advisor relationship with each assigned customer and drive continued value of RCM services. 

• Deliver quality RCM service to assigned RCM customers.  

• Create, deliver, and present RCM monthly performance reporting packages to designated customers.  

• Lead RCM Customer Performance Monthly Meetings for designated customers  

• Increase customer satisfaction by understanding their RCM business needs and provide best practice solutions to remove gaps/blocks that impact overall RCM performance. 

• Proactive customer level performance analysis to ensure SLA’s and key performance indicators are on target to hit established goals. 

• Address below targets metrics, downward trends, anticipate customer needs regarding RCM performance. 

• Navigate and resolve complex customer requests, issues, and/or escalations. 

• Identify and mitigate customer risk through clear resolution driven action plans and effective communication internally and externally. 

• Partner with multiple departments to ensure customers meet RCM performance standards and service levels. 

• Develop relationships with assigned customers through ongoing professional communication, via scheduled/ad hoc calls and written correspondence. 

• Establish and maintain healthy relationships with cross-functional departments and business partners in support of goals. 

• Other duties as assigned. 

Qualifications

• Ability to manage several customer account matters and issues with strong facing client communication skills with respect and professionalism.  

• Highly resourceful team player, with the ability to also be extremely effective independently. 

• Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/customer service and response. 

• Troubleshoot issues, multi-task, and prioritizing issues by risk/severity, complexity, and urgency. 

• Associate degree or desired or equivalent experience preferred 

• Revenue Cycle Management experience 

• 1-2 years' experience medical billing 

• 2 years customer service/account management experience 

• An in-depth understanding of insurance and billing of medical claims, revenue cycle and denial/rejection management 

• Strong verbal and written communication skills 

• Strong organizational skills and attention to detail 

• Strong computer skills (typing, data entry, general computer, and browser usage) 

• Strong Google Suite/Microsoft Office (Word. Excel) knowledge.  Sales Force and WorkDay highly preferred.   

• The ability to analyze and make actionable decisions from data 

• Strong ability to prioritize tasks 

Additional Information

While we've outlined some key qualities we typically seek, it's essential to remember that there might be additional unique strengths and talents you possess that would make you an exceptional match for us, even if they're not explicitly mentioned. Studies have consistently highlighted the significance of this principle, particularly for individuals from disenfranchised backgrounds, including women and other marginalized groups. These individuals often hesitate to apply unless they meet every single requirement, unlike their male counterparts who are more inclined to apply when they meet around 60% of the criteria. 

The message we want to convey is that taking a leap of faith and applying can be incredibly rewarding. Your distinct abilities and perspectives could be exactly what we need to create a more diverse and inclusive team. So, don't hesitate—apply today and let's explore the exciting possibilities together! 

All your information will be kept confidential according to EEO guidelines.

At Ensora Health, Diversity, Equity, Inclusion, and Belonging aren’t just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do.

We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community. ​

​We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status. 

Ensora Health is an equal opportunity employer.