IT Systems Operator

The Mission of The MEMIC Group is to make workers' comp work better with compassion, trusted partnerships, and relentless commitment to workforce safety. The secret to the success and longevity of great organizations is their shared vision and strong values. At MEMIC our values are to be conscientious, to be an expert, to be a partner, to be curious and to be transparent.

The Day/Night IT Systems Operator performs a variety of tasks within IT Operations to include scheduled processing, report generation, printing, record keeping, asset management, and occasional help desk support. 

Responsibilities:

• Perform daily production processing by leveraging a variety of technologies to deliver key business and IT deliverables.
• Responsible for IT operator tasks such as printing reports, bills, checks, and completing scheduled jobs.
• Ensure all IT operational activities comply with department standards for timeliness and quality.
• Monitor all critical production processes and technologies that have high visibility and impact on business and IT operations.
• Perform required data entry and record keeping.  
• Participate in continuous process improvement and actively identify opportunities to improve overall IT operations.
• Assist with Help Desk coverage by providing occasional phone support and assisting with the resolution of commonly documented issues.
• Involvement in special projects that may require after-hours and weekend work.
• Providing coverage for the night shift operator as needed.

Requirements: 

• Willing to work a flexible shift.
• Ability to interface with and operate computer-controlled processing equipment.
• Working knowledge of Microsoft Office software (Word, Excel, and Outlook).
• Strong attention to detail.
• Strong verbal and written communication skills.
• Organizational skills and ability to prioritize time.
• Experience operating production laser printers a plus.
• Experience with IBM iSeries and computer operations experience a plus.
• Experience with database systems such as SQL Server or DB2 a plus.
• Experience with Powershell a plus.

Our comprehensive benefits package includes all traditional offerings such as:

• Health Insurance options, Dental Insurance options and Vision Insurance
• Employee Life Insurance/AD&D and Dependent Life Insurance options
• Short-term & Long-term Disability
• Health Savings Account with potential employer match
• Flexible Medical and Dependent Care Account
• Accident Insurance
• Critical Illness Insurance
• Employee Assistance Program
• Legal/Identify Theft Insurance options
• Long Term Care Insurance
• Pet Insurance
• 401 (k) Retirement Plan with match up to 5%, plus profit sharing & discretionary contributions (subject to vesting)
• 4 weeks of Paid Time Off (PTO)
• 11 paid holidays

We also offer other benefits to help foster a healthy, balance lifestyle such as:

• Flextime schedules
• Paid Parental Leave
• Student loan paydown and refinancing assistance
• Educational assistance for job related courses, seminars, certifications or degrees
• One paid day every year to volunteer with your non-profit of choice
• On-site fitness center (Maine only) or fitness reimbursement
• Subsidized parking
• Sit-Stand desks & daily stretch breaks

MEMIC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veteran's status, sexual orientation, or any other characteristic protected by law. MEMIC is an equal opportunity employer encouraging diversity in the workplace.