Implementation Manager

Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector’s unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more. 

Our mission is to empower everyday heroes in the public, educational and commercial sectors to make safer, smarter, and better decisions. 

Vector Solutions is seeking an experienced public safety Implementation Manager with the skills to inspire customer brand advocates and drive customers through to the launch of their newly purchased products. Implementation Managers work cross-functionally with other Vector team members to constantly improve and automate processes that benefit our customers and our team’s success.

 What You'll Do:

• Be passionate about implementing Vector Solution’s technology to your assigned business unit?and products.  This particular position is for implementing our Vector Check It product, and other Vector products as assigned. 
• Be a consultative partner to guide configuration and implementation decisions based on the customer's use case, Vector Solutions best practices, and assist with initial platform configurations and launch 
• Lead implementation meetings with customers, their project managers, administrators, and stakeholders
• Be able to jump in to assist with other implementation projects as needed
• Work towards professional development goals that align with company initiatives
• Support the VP of Customer Services with team-wide strategies and process
• Be able to brief Managers, VPs, C Suite or any member of the executive team on project status
• Provide training and mentorship to junior team members
• Lead by example and perform duties in a respectful manner

• 5+ years of experience in the public safety industry or implementation experience with like products 
• Excellent interpersonal skills needed to develop strong business relationships with clients.
• Proficient in Microsoft Offices suite (Excel, Word, PowerPoint, Office), CRM (Salesforce), and the ability to learn additional software.
• Confidence presenting new ideas to clients and high-level executives.
• High level of attention to detail, and expertise in resolving customer issues quickly.
• Excellent communication skills verbally and written in addition to presentation skills.
• Strong work ethic, a bias to action, and the ability to perform independently with minimal supervision in a self-managed environment. 
• Excellent organizational skills.
• Ability to adapt to new conditions, assignments, and deadlines.
• Excellent time management, goal setting, and prioritization capability.
• Ability to work independently and use sound judgement to make decisions. 
• Thrives working in a fast-paced, team environment.

What You Can Expect:

• Friendly, open, and casual work environment 
• Comprehensive benefits package effective the first of the month after hire 
• Matching 401(k) retirement plan 
• Healthy work-life balance with flexible work arrangements and generous time off 
• Generous referral incentive program 
• Tuition Reimbursement Program  
• Pet Insurance 
• OnePass Gym/Wellness Discount Program 
• Calm Health-Employee Membership 
• Company social events 
• Employee Resource Groups  
• Philanthropic opportunities 

What We Value: 

• Teamwork - Above all, we’re a team. We give and value feedback. We support each other, respect each other and work together to accomplish our common goals and serve our customers. Once we make decisions, we align behind them as a team. 
• Customers First - Our customers’ success is our success. They are why we are here. We work to earn the trust of our customers and always deliver on our commitments. 
• Make a Difference - It’s not a job, it’s a calling. We have passion for our mission, for our customers, for our work, and for sharing a fulfilling experience with our fellow team members. 
• Inclusiveness - Uniqueness is powerful. We support an environment of respect, belonging, and community that promotes a variety of perspectives and crucial conversations, leading to better outcomes. 
• Act Now - We act with urgency. The best time to get something important done is now. We don’t wait and let perfection be the enemy of good. 
• Curiosity - We love a good challenge. We’re scrappy, we stretch ourselves to be the best, ask questions, learn from our mistakes, and are dedicated to continually improving and growing. 
• Ownership - We own the outcome and don’t pass the buck. The score matters. We hold ourselves and each other accountable. We treat company resources like they are our own. 

Vector Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender, race, color, religion, national origin, age, pregnancy, disability, genetic information, or status as a protected veteran.