Offer summary

Qualifications:

At least an associate degree in a related field., 2+ years of client-facing customer service experience., Proficiency in Microsoft Office Suite, especially Excel., Training or teaching experience is preferred..

Key responsibilities:

Implement and configure software setups for customers.

Coordinate with development teams to deliver quality websites.

Manage multiple customer projects and serve as their main contact.

Assist customers with domain setup and website go-live processes.

Job description

Description

Position at Dealer Spike Belize

The Implementation Specialist works with customers to implement new software setups and perform all necessary configurations and staff training to enable assigned customers to go live on respective software platforms. The Implementation Specialist will utilize relevant skill sets, alongside working with various team members, to deliver these expectations.

Here is more of what you’ll get to do:

Communicate with customers during the design and build of their website and make sure they stay on track to reach their goal go-live date.
Serve as a liaison between the Implementation Specialist team and other teams within the Website Development department.
Explain and educate the customer on website standards and best practices.
Manage several customer projects at any given time and serve as a point of contact for your customers throughout the development of their website.
Develop specifications for the overall design and content of the customer’s website based on the needs of the specific business and communicate that information to the development team.
Coordinate with the development team to deliver a quality product to the customer.
Perform small updates to customer websites. Send larger updates to our Builders and Graphic Designers for completion.
Work with your customers to assist with getting their site live on their chosen domain. This will include purchasing and transferring domains as well as editing DNS records.

You’ll thrive in this role if you have:

Training/Teaching experience
2+ years of client-facing customer service
Working knowledge of Microsoft Office Suite
Proficient in Microsoft Excel
Organizational, time management, and project management skills
Good written and oral communication skills
Huge plus: Experience with web design, DNS systems, HTML, CSS
Associate degree in a related field

Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply!

Who are we?
LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing, and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture, and more. Our family of brands includes Dealer Spike, ARI Network Services, Inc. (ARI), Dealer Car Search, Frazer, TCS Technologies, Net Driven, Direct Communications, Inc. (DCi), Auction123, Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV.

We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India, and The Netherlands. Together, we are LeadVenture.

LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.

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