Inside Rental Account Manager

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Job Description:

SUMMARY
The Inside Sales Rental Account Manager (IRAM) position will support the Rental Sales/Marketing division and will mainly support transactional and contractual business products such as but not limited to commercial rental and select care services. The IRAM's purpose is to increase Ryder's rental sales presence ensuring the generation of profitable new accounts while retaining existing accounts, as well as generating additional lease sales through qualification and lead exchange for the organization improving the lease sales productivity and performance for the Lease Sales organization. The end result should be pure rental revenue growth, improved profitability, and fleet growth in assigned locations.

ESSENTIAL FUNCTIONS
SALES:
Develop leads through prospect marketing and telephone solicitation. Assess customer's needs and develops a proposal through the use of product knowledge. Work with rental operations to ensure the equipment is available. The IRAM is also responsible for identifying new business opportunities and quoting leveraged products such as but not limited to insurance sales, select care products, and used vehicle sales
SCOPE OF DECISION MAKING:
Contacting actual decision maker, developing a competitive proposal

CUSTOMER RETENTION:
Build and maintain a positive and proactive relationship with customers through multiple customer contacts and phone calls. Ensure quality service is provided by effectively handling customer complaints and staying abreast of customer needs and long term rentals
SCOPE OF DECISION MAKING:
Retaining customers in a price competitive market. Scheduling a time for retention reviews to long term rental customers to ensure Ryder keeps a good relationship

TIME ADMINISTRATION:
Proposal and contract development, maintaining customer files, preparation of follow-up correspondence and coordination with other BU departments. Maintaining FIS integrity and accuracy of customer data in the DPS system. Administration-credit approval, collections of receivables, maintenance-PM status and updates of scheduling.
SCOPE OF DECISION MAKING:
Follow-up within a specific time frame. Compliance with company procedures. Diplomatically dealing with collection of past due receivables



ADDITIONAL RESPONSIBILITIES
Performs other duties as assigned


EDUCATION
H.S. diploma/GED
Bachelor's degree in marketing or related area of study preferred.


EXPERIENCE
Two (2) years or more experience in sales or equivalent sales training with high school degree or
0 to One (1) year experience in sales or equivalent sales training with a bachelors degree
0 to One (1) year experience in transportation and logistics industry preferred


SKILLS
Strong verbal and written communication skills.
Ability to build strong customer relationships.
. High energy, self directed, self motivated and able to work as part of a team as well
Flexibility to operate and self-driven to excel in a fast-paced environment.
Capable of multi-tasking, highly organized, with excellent time management skills.
. Highly thorough and dependable and maintains a high degree of professionalism
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).


KNOWLEDGE
Working knowledge of Ryder procedures (i.e. credit, payment terms, insurance coverage, etc.); advanced level; preferred.
Proficient in Microsoft Office (MS Word, Excel, PowerPoint, Outlook); intermediate level; preferred.
Knowledge of CRM systems; intermediate level; preferred.


LICENSES

TRAVEL
None

Job Category

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Minimum Pay Range:

Maximum Pay Range:

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.  During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.

Current Employees:

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