Offer summary

Qualifications:

Strong understanding of customer service and sales processes., Excellent communication and negotiation skills., Ability to analyze complex pricing structures and data insights., Experience in a fast-paced, high-growth environment..

Key responsibilities:

Assist customers with inbound requests for orders and quotes.

Collaborate with customers to gather necessary information for processing orders.

Work cross-functionally with various departments to ensure client retention and growth.

Research and develop strategies to identify sales opportunities for new and existing customers.

Job description

The Passenger Services Account Manager is responsible for assisting existing customers’ inbound requests for run-rate and new orders within the Passenger Services Tier contractor space. This individual will be well versed with Zonar’s offerings and unique pricing models to create opportunities, quotes, RFI, and order requests in CRM. This position will need to interact with the customers to gain the relevant details to execute the order requests.

This position will drive business processes, manage heavy transaction workloads with keen attention to detail. This position will be responsible for providing customer-centric services, sales process and participating in building a results-driven culture to achieve company overall revenue and margin goals.

How You’ll Make an Impact:

Provide dedicated support for named PAX Contractors Enterprise
Build quotes, RFI, orders for named PAX Contractors accounts
Effectively collaborate directly with the customer to gain key information to fully process quotes and orders.
1. Asset list
2. Installation requirements
3. Post sale follow-up
4. Etc.

Has the ability to understand complex pricing matrix and differentiate the different structures of PAX Contractors Enterprise customers
Work cross-functionally with other departments to ensure client retention and growth including but not limited to Sales, Client Experience, and Marketing teams.
A creative idea generator with confidence and persuasiveness required to sell innovative Zonar services in order to meet customer objectives.
Ability to thrive in a fast-paced, changing, high-growth environment.
Support Zonar’s vision through ownership and accountability for overall sales and profitability.
Research and develop strategies and plans that identify sales opportunities for new and existing customers.

What You’ll Bring to the Table:

Excellent communication skills: collaborating, negotiating, persuading, and listening at all levels of the organization, as well as interact with the tech community.
Strategic thinker who is comfortable using data insight to grow relationships, identify and solve problems.
Outstanding relationship building and consultative selling abilities.
Ability to thrive in a fast-paced, changing, high-growth environment.
Ability to adapt to new situations and recommend solutions on the fly.

Required profile