Operations Manager

For the past 162 years, Swisher has been an industry leader known for its iconic products and commitment to high quality standards. With a rich history, Swisher serves adult consumers through a diverse range of businesses, including Swisher Sweets Cigar Company, Helme Tobacco Co., Hempire, Rogue Holdings, and Drew Estate: The Rebirth of Cigars. We have a passion for people and helping them build rewarding careers. If you’re ready to create excitement and drive what’s next in the industry, we’d love to hear from you.

The Operations Manager oversees daily activities within various departments of the Jacksonville Plant Operations, including MBT, Special Handling, and Tradeport. They are responsible for safety, housekeeping, quality, and productivity, and managing union workforces. Additionally, they collaborate with Dominican Republic operations (MTP, SDI, Tamboril, TBO, Agio, UTP) to support Swisher manufacturing. Their focus includes cost control, continuous improvement, and efficient management of responsibilities.

Key Responsibilities

• Develop and implement production schedules that meet customer demand and delivery deadlines
• Oversee inventory management to ensure there are enough materials to meet production needs without excess waste
• Implement and enforce quality control procedures to ensure products meet specifications
• Analyze production data to identify and address quality issues
• Work with quality control personnel to maintain a culture of continuous improvement
• Identify opportunities to improve manufacturing processes to increase efficiency and reduce costs
• Implement lean manufacturing principles to eliminate waste and streamline operations
• Stay up-to-date on new technologies and best practices in manufacturing
• Provide coaching and development opportunities for team members
• Ensure a safe and healthy work environment by adhering to OSHA regulations and company safety protocols
• Collaborate with Operations Leadership to develop and manage operational budgets
• Monitor production costs and identify areas for cost reduction
• Report on operational performance metrics to senior management
• Maintain accurate production records and documentation
• Liaise with other departments, such as engineering, purchasing, and sales
• Resolve production problems and ensure smooth operation of the manufacturing facility

Qualifications

• Bachelor’s degree in business administration or related field, or 5+ years of management experience

• Management Experience: Demonstrated ability to lead and manage teams effectively
• Proficiency in Excel, Word, PowerPoint, and Outlook: Strong computer skills for data analysis, reporting, and communication
• NetSuite or Comparable ERP Tool Experience: Familiarity with enterprise resource planning systems
• Nextworld Cloud Inventory (DSI) or Comparable Warehouse Management Tool Experience: Knowledge of warehouse management tools
• Knowledge of the Tobacco Industry: Understanding of industry-specific processes and challenges
• Strong Ability to Work Under Pressure: Effective decision-making and problem-solving in high-pressure situations
• Travel: up to 30%

Preferred Qualifications

• Master’s degree in business administration or related field

• 5+ years of Management experience in manufacturing operations with experience using in-database analytics, NetSuite, and DSI
• Bi-lingual, proficient in speaking and writing in Spanish

What we offer

• Base salary and bonus program
• Medical, dental, vision, life insurance effective on date of hire
• Generous 401(k) Plan
• Defined Contribution Plan
• Paid vacation and paid holidays
• Tuition reimbursement
• Professional growth and development programs to help advance your career!

Official Contact Information

• Email: All official emails will come from an @Swisher.com address
• Website: Verify job listings and contact details on https://careers.swisher.com

Important: We will never contact you via Teams, Zoom, or Google Meets. If you qualify for an interview, the proper meeting method will be shared with you beforehand. Confidential information should only be shared through secure methods outside of email.