Commercial Support Representative

Commercial Support Representative (Energy & Infrastructure segment), Monterrey, Mexico

Are You Looking to Build a Career That Contributes To a Brighter Future?

At Hempel we are looking for a Commercial Support Representative to join our team and play a key role in supporting our sales force and delivering top-notch service to our distributors and customers throughout the Lead-to-Order process. This role is a fantastic starting point for anyone eager to build a successful career in sales, within the chemical industry and with strong interest in technical environment.

In this role you will prepare and submit specifications and quotations and provide technical and product related support to our customers.

You’ll also play a key role in supporting the rollout and day-to-day use of customer-facing digital tools—like our CPQ system and E-Commerce platform—acting as a local expert to help the team get the most out of these technologies.

Are You Ready to Achieve Your Full Potential?

If you're detail-oriented, love collaborating with others, and excel at turning challenges into solutions, this role is a great fit for you. Here’s what you’ll be responsible for:

Sales Support & Reporting

• Prepare and send technical and commercial quotes to customers using tools like CPQ—a platform that helps create accurate, customized quotes quickly and easily.

• Analyze tender documents and prepare winning submissions with sales.

• Generate FSM orders in CRM from sales instructions.

Customer & Distributor Coordination

• Support the E-Commerce onboarding process and act as a Change Ambassador for our colleagues

• Serve as a key point of contact for our distributors, providing expert support on product specifications and handling daily inquiries in close collaboration with the sales team.

• Help manage new customer projects by gathering needed documents, and tracking progress through regular check-ins with the team and other key stakeholders.

Customer Communication & Documentation

• Deliver fast, expert product and technical support via phone and email.

• Manage and share essential commercial and technical documents with customers.

• Handle the annual customer rebate process efficiently.

Marketing & Quality Assurance

• Proofread technical marketing materials with precision.

Are You Ready to Break Boundaries and Achieve More Together?

Qualifications:

• Fluent in English and Spanish (spoken and written)

• Based in or near Monterrey, Mexico, and able to work on-site 3 times a week

• 3+ years’ experience in customer service, hospitality, support, or client-facing roles

• Strong communication, organization, and problem-solving skills

• Comfortable working independently and as part of a team

• Energetic, flexible, and eager to grow in a fast-paced, global environment

• Resumes must be submitted in English to be considered for this role / Los currículums deben enviarse en inglés para ser considerados para este puesto.

Does it sound like a match to you?

Click the 'Apply' button at the top of the page and upload your CV to submit your application. 

Application due

Seniority Level

Job Functions

Industry

Chemicals

At Hempel, you’re welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other. 

We’re on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return, you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact. 

At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work.  We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents,  we can achieve great things, together.