National Broker Sales Trainer

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States.  And we've just started. So join us on this mission!

Job Description

A bit more about this role:

At Devoted Health, we recognize that exceptional broker training and resources are essential to the success of our sales organization. As the first point of contact for prospective members, our sales team plays a critical role in shaping the member experience. The National Broker Trainer is responsible for equipping our broker community, both traditional and e-brokers with the knowledge and tools they need to represent Devoted with confidence, consistency, and compliance.

In this role, the trainer will be responsible for the development, delivery, and ongoing improvement of broker training programs. This includes regularly facilitating live/virtual training sessions, creating self-paced learning content, and developing reference materials to support broker success. The trainer will work closely with sales leadership to identify knowledge gaps, uncover opportunities for engagement, and design targeted training solutions that drive performance and enhance broker effectiveness.  This is a high-visibility, strategic role with the opportunity to shape the broker experience and directly influence the success of our sales channels nationwide

Responsibilities will include:

• Designing and delivering high-impact training sessions for our national broker audience

• Collaborating with sales leaders to assess training needs and broker performance

• Creating scalable learning content, including in-person presentations, virtual trainings, and independent learning resources

• Identifying training gaps and implementing strategic solutions to close them

• Supporting the broker community with tools and resources that promote continued learning and sales excellence

• Work with other team members and departments as needed to solve for consistency throughout the organization. 

• Identify and implement creative solutions to processes to ensure they are as easy as possible for the sales staff to learn and retain. 

• Create checkpoints throughout the training process. 

• Develop analysis of broker training needs.

Attributes to success:

• Curiosity and willingness to ask questions

• A deep desire to improve and make a change in the healthcare experience

• Preference towards collaboration and preventing silos

• You will roll up your sleeves and do whatever it takes to get the job done

Desired skills and experience:

• 5 or more years of experience in the healthcare industry, preferably supporting Medicare Advantage

• 5-10 years of experience in a sales position is preferred. 

• Previous training experience preferred. 

• Powerpoint, word and spreadsheet skills required

• Learning management system skills preferred. 

• Excellent written, verbal, and interpersonal communication skills required

• Strong analytical and problem solving skills

• Strong organization and time management skills

• Ability to work independently

• Ability to multitask

Our ranges are purposefully broad to allow for growth within the role over time. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Healthcare equality is at the center of Devoted’s mission to treat our members like family.  We are committed to a diverse and vibrant workforce. 

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.