Offer summary

Qualifications:

Bachelor's degree in Business, Communications, or a related field., 2-4 years of experience in sales or account management., Strong communication and interpersonal skills with fluent English., Proficiency in CRM software and a problem-solving mindset..

Key responsibilities:

Serve as the primary point of contact for customers post-sale.

Develop and maintain strong relationships with customers.

Provide onboarding and training to new customers.

Monitor customer usage and proactively address any issues.

Job description

Key Responsibilities:

Serve as the primary point of contact for customers post-sale, ensuring their satisfaction and success.

Develop and maintain strong relationships with customers, understanding their needs and objectives.
Provide onboarding and training to new customers, ensuring they are set up for success.

Monitor customer usage and proactively address any issues or concerns.
Conduct regular check-ins with customers to review progress and provide recommendations.
Collaborate with the sales and product teams to relay customer feedback and improve the product offering.
Identify upsell and cross-sell opportunities to maximize customer value.
Manage customer renewals and minimize churn by delivering exceptional service.
Maintain accurate records of customer interactions and activities in the CRM system.

Qualifications:

Bachelor's degree in Business, Communications, or a related field.
Minimum of 2-4 years of experience in sales, account management, or a related role.
Strong communication and interpersonal skills.
English Level is Fluent.
Proven ability to manage multiple accounts and prioritize tasks effectively.
Experience working in a remote environment.
Proficiency in using CRM software and customer support tools.
Problem-solving mindset and a proactive approach to customer service.
Ability to work independently and as part of a team

Required profile