Job description

Desktop Support Technician

Job Summary
Desktop Support Technician is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

Key Responsibilities

Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Hands-on experience with Windows/Linux/Mac OS environments
Experience in ITSM Ticketing tools
Experience with autopilot and intune
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and troubleshoot basic technical issues, BSoD (Blue Screen of Death)
Teams & Outlook Troubleshooting
Excellent problem-solving and communication skills.

Skills

Excellence in communication and customer-facing skills
Strong oral, written and interpersonal skills
Ability to follow instructions and processes with minimal instruction
Ability to lift and or move various computer equipment up to 50 lbs.
Must own a basic repair kit
Additional requirements may exist if offer of employment is extended

Education and Experience

Typically requires technical school certification or equivalent of 2+ years of relevant experience
Knowledge of relevant software and hardware systems
May require additional customer-specific certifications or training as required

Additional Information

All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
F2OnSite supports and adheres to all state laws regarding background checks.
This position requires specific work hours to be adhered to. Typically the work hours are not flexible, so you must be able available to work during those hours.