MetroSys is a I.T. Professional Services company based in sunny San Diego, CA. Established in 2006, MetroSys has technical talent supporting the Americas. Our Mission Statement; To simplify our customers’ business solutions while having fun with what we do. Our creative geniuses have been pioneering data solutions for our valued customers and partners in the following areas: Data Mobility: Enterprise Storage, Cloud Migrations, Systems Integration & Installation: Storage, Networking, Virtualization, Database, Messaging Flexible Workforce: Recruiting, Staffing, Direct Placement Assessment Services: Storage, Networking, Performance, Periodic, Get Healthy ingenuity. Agility. Speed. These are key ingredients to our success. Navigating the world of I.T. Professional Services can pose many challenges. We help customers, channel partners, resellers & manufacturers deliver! Our team of highly experienced professionals can help bridge any gap for your I.T. requirements. Whether assistance with pre-sales or post-sales services, recruiting, or assisting with the launch of emerging technologies, We CAN Help! Great people. Great Company. MetroSys has carefully crafted its team of highly skilled talent by not only hiring industry experts, but by selecting people that share our view on company culture. Our core values include teamwork, integrity, accountability, & embracing diversity. Our customer first approach builds strong relationships as a trusted advisor and technology partner. Our team integrates with your business and maximizes efficiency. Simply put, we make it easy. For more information, please visit our website @ http://www.metro-sys.com

Job description

Job Overview:
MetroSys is seeking a Desktop Support Technician for a 6-month contract based in Clearfield, UT with coverage of surrounding regions. This is a field-based role supporting various end-user environments. The ideal candidate will be experienced in resolving hardware and software issues, customer-service oriented, and able to work independently while traveling to nearby sites.

Key Responsibilities:

Provide Tier 1 and Tier 2 support for desktops, laptops, printers, and related hardware.
Install, configure, and troubleshoot software applications including Windows OS and Office 365.
Conduct site visits for hardware repair, replacement, and technical upgrades.
Collaborate with remote IT teams for escalated support and issue resolution.
Document service calls, resolutions, and maintain accurate asset records.
Ensure prompt and professional support, maintaining high end-user satisfaction.

Requirements:

Minimum 2 years of desktop or end-user support experience.
Strong knowledge of Windows 10/11, Active Directory, and basic networking (IP, DNS, DHCP).
Excellent customer service and communication skills.
Willingness to travel regularly within Las Vegas and surrounding areas (mileage reimbursed).
Ability to manage tasks independently with minimal supervision.
Valid driver’s license and reliable vehicle required.

Preferred Qualifications: