IT Specialist II

Together we're more.

Join the powerful combination of Areté Collective/Denton House Design Studio. As a valued team member of Areté Collective/Denton House, you are the most important asset in our commitment to reshaping people and places for the better. 

For more than 25 years, we’ve created innovative places that inspire wonder and connect communities. We embrace a philosophy that respects nature, sustainability, and culture. Our projects are designed not only to bring well-being and happiness to those who call it home, but equally to enrich and revitalize the environment and local communities.

We are looking for a skilled, customer-service oriented IT Specialist II with at least two years of hands-on experience in IT support. This role will provide technical assistance to end-users across Windows and macOS environments, supporting Microsoft Office Suite, hardware, and peripheral devices. Our ideal candidate will have experience with service/help desk operations and remote support tools. They will demonstrate excellent troubleshooting skills and have a proactive approach to problem-solving.

What You'll Do

• Provide tier 1 and tier 2 technical support for Windows and Mac systems via phone, chat, in person, and other remote tools.
• Install, configure, and troubleshoot hardware (laptops, desktops, printers, scanners, etc.) and peripheral devices.
• Monitor and respond to all incoming service desk tickets in a timely manner, documenting all actions and resolutions, and escalating when necessary.
• Support and maintain user accounts, permissions, and profiles.
• Troubleshoot and resolve issues related to Microsoft Office Suite (Word, Excel, Outlook, Teams, etc.).
• Assist with software installations, updates, and configuration.
• Maintain asset inventory and perform basic network troubleshooting.
• Collaborate with other IT team members to escalate and resolve complex technical issues.
• Provide exceptional customer service with a focus on user satisfaction.

This position is primarily an in-office position, with the option for one remote day after onboarding and training. Remote work availability is subject to change at anytime based on business needs.

• 2+ years of experience in a full-time IT support, service desk, or help desk role.
• Proficiency in Microsoft Office Suite and support of Windows and macOS operating systems.
• Experience with remote support tools (TeamViewer, Remote Desktop, AnyDesk, etc.).
• Familiarity with configuring and troubleshooting hardware and peripheral devices.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Strong communication and interpersonal skills.
• Desire to learn new skills and develop professionally. 
• Experience with ticketing systems such as Freshworks, ServiceNow, Zendesk, and Jira Service Management.

Preferred Qualifications

• Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar.
• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Experience installing and maintaining CAD and design software, such as AutoCAD, Revit, and Adobe InDesign.

Additional Information

• Lifting of IT equipment may be required (up to 35lbs).
• Off-hours work is rare, but may be required to address critical issues.
• Our office is a professional design studio environment where appropriate dress and conduct are expected.