Senior Applications Manager

Position Overview:

We’re seeking a seasoned Technical Support Engineer to join our Federal CoE team supporting application engineering and proposal development for National and Strategic Government Accounts. You’ll play a critical role in designing and configuring complex integrated systems including IP video surveillance, networked solutions, and advanced card access technologies. You’ll also lead head-end system configurations, upgrades, and integration with IT infrastructure. A solid grasp of general network topology and a passion for security innovation are highly valued.

Key Responsibilities

· Provide expert technical guidance in configuring SoftwareHouse CCure or other enterprise-level access control systems, and IP Video Management Systems.

· Apply in-depth knowledge of HSPD-12 and FIPS 201-3 compliance standards.

· Collaborate with pre-sales engineering and sales teams to define scopes of work and determine equipment/labor estimates for sophisticated security deployments.

· Ensure optimal system configuration in alignment with customer requirements and organizational standards.

· Deliver high-value engineering solutions that maximize project success, performance, and profitability.

· Evaluate and test emerging security technologies in a lab environment.

· Stage and deploy head-end systems with full operating system installation, SQL setup, server redundancy, hardening, and network configuration.

· Conduct lab-based integrations and demonstrations to validate system performance.

· Deliver hands-on systems training for end users and field engineering teams.

· Partner with Field Engineering and Operations to ensure seamless, standards-based solution deployment.

Qualifications & Requirements

Education:

· Degree in Electronic Engineering, Computer Science, or related field; equivalent experience accepted.

· Preferred: Certified System Engineer ICAM PACS (CSEIP).

· Preferred: Manufacturer certifications (e.g., SoftwareHouse, LENEL, American Dynamics Victor, Genetec, Milestone).

Experience:

· 5+ years in technical support of electronic security, IT, or low voltage systems.

· Proven track record executing complex integrations, upgrades and troubleshooting across large-scale systems.

· Familiarity with UL2050, DMP, Bosch intrusion panels, and Federal Government system requirements including FIPS 201-2 and HSPD-12.

· Hands-on experience with access control systems (e.g., CCure 9000, LENEL Onguard, Identiv/Hirsch) and major VMS platforms (e.g., Genetec, Milestone, VICTOR, Exacqvision, Bosch, Axis, Hanwha).

Core Skills:

· Independent problem solver with strong collaborative instincts.

· Outstanding written and verbal communication abilities.

· Advanced technical troubleshooting with a sharp analytical mindset.

· Broad knowledge in project management, IP configuration, LAN protocols, Switching Infrastructure, and database interfaces.

· Deep understanding of access control, intrusion detection, and CCTV solutions.

· Entrepreneurial approach with the ability to prioritize, lead, and thrive in cross-functional teams.

· High level of PC and systems literacy.

Other Requirements:

· Willingness to travel as needed.

· Ability to pass rigorous government background checks.

· Must be a U.S. Citizen.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.