Senior Client Success Manager

Senior Client Success Manager

📍 Remote (US Time Zones Preferred) | 💼 Full-Time

Own relationships. Maximize client value. Drive retention.

We're hiring a Senior Client Success Manager to lead key post-sale relationships and ensure long-term client satisfaction. In this role, you’ll be the trusted advisor guiding enterprise accounts through onboarding, product adoption, and ongoing strategic growth. If you’re passionate about building client trust and delivering tangible value through AI-powered solutions, this is for you.

What You’ll Do:

• Oversee the entire client journey from onboarding through renewal

• Act as the primary point of contact for strategic, high-value accounts

• Conduct quarterly business reviews and ongoing health check-ins

• Translate client goals into actionable plans using our AI-driven platform

• Collaborate with product teams to advocate for user needs

• Identify and address churn risks while supporting retention metrics

What You Bring:

• 3–5+ years in customer success or strategic account management

• Experience working with complex B2B clients across multiple departments

• Strong communication, relationship-building, and troubleshooting skills

• Familiarity with SaaS platforms, ideally AI or automation tools

• Working knowledge of tools like HubSpot, Slack, or Airtable

Why You’ll Love It:

• Impactful, high-ownership role in a fast-growing AI company

• 100% remote team and flexible work environment

• A mission-driven team that values learning, outcomes, and collaboration