Offer summary

Qualifications:

High School Diploma or GED required., Effective communication skills in English., Previous administrative or back-office experience, preferably in healthcare., Basic proficiency in Microsoft Excel and Word, along with knowledge of HIPAA regulations..

Key responsibilities:

Handle outgoing medical records requests through the portal.

Contact healthcare facilities and doctors’ offices to request records and provide customer service.

Report any issues to the Manager and keep the Supervisor updated.

Ensure accurate data entry and stay informed about HIPAA regulations.

Advantmed is a privately held company founded in 2005. The organization initially focused on record retrieval but has evolved into an innovative healthcare information management company that helps health plans and Managed Care Organizations optimize revenue and improve quality outcomes. Our mission is to improve the healthcare system by ensuring appropriate, quality care and eliminating unnecessary costs. We accomplish this by providing a cost-effective suite of capabilities tailored to the unique needs of our clients, including NCQA-certified HEDIS® measure software, risk analytics, medical record retrieval, medical record abstraction, risk adjustment coding, data validation, prospective assessments, and provider education. Our strategy reflects our flexibility and commitment to meeting our clients' evolving needs. We work closely with our clients to understand their concerns, requirements, strategic objectives, and infrastructure so that we can support them accordingly. Our foundational principles are accuracy, efficiency, and transparency. Our solutions are designed to be user-friendly and flexible. We see ourselves as an extension of our clients’ internal teams, which allows us to work to advance our solutions and provide support for their growing business needs. Understanding how our clients use our products and services fuels our product development road map, especially in terms of technology as we continually work to improve our client portal. In addition, we regularly monitor statutory and regulatory changes from CMS, HHS, NCQA, and others. The Advantmed leadership team is composed of seasoned healthcare veterans, with extensive quality and risk adjustment expertise. The leadership team oversees a global staff of over 1,800 employees. Notably, we are HITRUST certified, and all data resides within the United States.

Job description

Record Retrieval Support Specialist

Shift hours: 08:00 am PST – 05:00 pm PST, including 60 mins break

Pay Rate: $15/hr

Duties and Responsibilities:

Handle outgoing medical records requests through our portal.
Contact healthcare facilities and doctors’ offices to request records and answer emails. Provide good customer service on the phone/ via email.
Follow company policies and laws to protect confidentiality. Report any issues to the Manager.
Keep the Supervisor updated with necessary information. Report any customer service issues or potential HIPAA violations.
Inform the Supervisor about any work difficulties or special requests. Help with extra tasks when needed.
Stay informed about HIPAA regulations and facility policies.
Use Microsoft Word and Excel for back-end tasks. Ensure accurate data entry.
Be flexible and handle challenging situations professionally.

Requirements

Qualifications:

High School Diploma or GED.
Effective communication in English.
Previous administrative or back-office experience, especially in healthcare, is preferred.
Basic skills in Microsoft Excel and Word.
Understanding of medical records processes and HIPAA regulations.
Strong organizational skills to manage workload and meet goals.

Required profile